Bitwarden · 12 hours ago
Principal Implementation Engineer (EMEA)
United States
Full-time
Remote
Lead/StaffBitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. The role of Principal Implementation Engineer involves leading technical planning and execution of new deployments, advising customers on best practices, and serving as a dedicated point of contact for named customers to ensure successful implementation of Bitwarden services.
Cyber SecurityEnterprise SoftwareIdentity ManagementPrivacySoftware
Responsibilities
Functioning as a Subject Matter Expert (SME) for Bitwarden and its suite of services
Leading technical planning and execution of new deployments, both to establish and adopt best-practices with a focus on large Enterprise engagements
Advising customers on industry best practices for the full stack of Bitwarden
Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
Providing superb guidance and assistance for each customer’s implementation of Bitwarden and general security
Serve as a dedicated customer point of contact for named customers through alignment to Customer Engagement Manager resources through the Bitwarden ticketing and email systems
Participate in customer quarterly business reviews by assisting in environment audits, best-practices reviews, and positioning new product features relevant to further expansion opportunities and/or increased adoption
Collaborating with Engineering and Product associates to triage bug reports and feature requests based on customer need and scale with a focus on large Enterprise deployments
Assist training and culture sharing in the Implementation Engineering Team
Guide knowledge sharing among Implementation Engineers within the team and in collaboration with Technical Writing to share best-practices, troubleshooting information, and recommended configurations
Lead and/or assist in internal team projects including customer environment replication for bug investigations, integrations with new third-party tools, and development of automations both for customer use-cases as well as internal team processes
Occasionally represent Bitwarden at customer meetings, industry events, or team offsites (some travel may be required)
Qualification
Required
Excellent English and grammar
Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
A strong sense of empathy and the ability to advocate for others
A passion for helping Bitwarden users
Experience from a previous technical position (e.g. Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
Ability and desire to work remotely
Preferred
Familiarity with several of the following areas/technologies is preferred: Bitwarden, Linux, Windows, and macOS, Docker (Swarm Mode), Kubernetes, and Podman, NFS, SMB/CIFS, and Block storage, Bash and PowerShell, Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta, GCP, AWS, and Azure, Android and iOS, GitHub, NGINX, SQL, TCP/IP, DNS, HTTP, SMTP, SAML and OpenID Connect, TLS/SSL and PKI
Benefits
Work remotely with motivated and supportive team members across the world.
Take on new challenges with the support of your team.
Company
Bitwarden
Bitwarden provides open-source password management solutions for individuals, teams, and business organizations.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
PSG Equity
2022-09-06Series B· $100M
2019-01-01Series A
Leadership Team
Kyle Spearrin
Founder, Chief Technology Officer
Recent News
headline.com
2026-01-13
Company data provided by crunchbase