vivenu · 19 hours ago
Enterprise Customer Success Manager
Tampa
Full-time
Onsite
Senior Level
5+ years expvivenu is a global leader in event ticketing tech, transforming how live events are managed and experienced. As an Enterprise Customer Success Manager, you will manage relationships with major clients, ensuring their success and satisfaction while driving engagement and adoption of vivenu's platform.
B2BDeveloper APIsEnterprise SoftwareEvent ManagementEventsSaaSTicketing
Responsibilities
Manage a portfolio of our largest, most complex customers (Sports Teams, Venues, Live Events), serving as the primary point of contact
Build and nurture deep relationships across the customer’s organization, including the Box Office Manager, Sales, Service Marketing, and CEO/Owner
Drive engagement across all stakeholders through Business Reviews and strategy workshops
Secure long-term partnership health by aligning vivenu’s roadmap with the customer’s long-term goals, proactively managing contract renewals
Secure expansion by showcasing proven ROI
Lead customers through hands-on platform onboarding, in partnership with a Customer Experience specialist and/or 3rd party implementation partner
Own structured project management, including task, issue, and risk management, to ensure a successful on-sales and first event go-live
Ensure both online and on-site needs (point of sale, payments, scanning) drive an amazing day one experience
Monitor KPIs and adoption patterns
Ensure ticket shops and event pages follow leading practices to ensure high conversion rates, sellouts, and revenue
Detect churn risks early and implement concrete action plans to drive adoption and satisfaction
Represent the unique needs of our largest customers internally
Provide structured, data-backed feedback to Product to shape the future of the platform for the industry
Facilitate adoption workshops to ensure customers are fully leveraging advanced features to deliver a better ticket-buyer experience, increase revenue, and improve operational efficiency
Deliver tailored training sessions and product roadmap briefings that empower everyone from sales, service, marketing, and ticketing to utilize the platform effectively
Act as a consultant on revenue optimization
Help customers implement a customer data strategy, identify opportunities to unlock potential by shifting to online sales, ancillary revenue upsells, and improving the digital fan experience
Qualification
Required
5+ years of experience in Customer Success, Account Management, or Consulting, specifically managing high-value enterprise accounts
Deep industry knowledge of the sports and live events ecosystem, including an understanding of on-site operations (POS, scanning, payments) and the digital fan journey
Proven ability to navigate complex organizations and build authority with C-suite executives and ownership groups
Experience owning structured delivery timelines and managing the risks associated with high-pressure 'on-sale' events and system migrations
A data-driven mindset to monitor KPIs, identify churn risks, and translate platform adoption into tangible revenue growth for your clients
The ability to quickly master complex platform features and translate them into simple, effective training for sales, marketing, and ticketing teams
Company
vivenu
vivenu offers a unified platform to manage, market and analyze ticket sales.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$65.94MKey Investors
Activant Capital,HedosophiaBalderton Capitalredalpine
2021-11-12Series B· $49.21M
2020-12-01Series A· $15.21M
2020-04-02Seed· $1.52M
Leadership Team
Simon Hennes
CEO & Co-Founder
Jens Teichert
Co-Founder & CTO
Recent News
Sports Business Journal
2025-09-30
2025-09-22
2025-08-15
Company data provided by crunchbase