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Accenture Federal Services · 5 hours ago

ServiceNow Technical Architect

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

$98K/yr - $185K/yr

Accenture Federal Services is dedicated to helping the US federal government enhance national security and improve citizens' lives. The Technical Architect will design and implement solutions on the ServiceNow platform, focusing on Customer Service Management, while collaborating with stakeholders to ensure technical feasibility and alignment with organizational standards.

ConsultingFinanceInformation TechnologyManagement ConsultingOnline PortalsProfessional Services

No H1B

U.S. Citizen Only

Responsibilities

Designing and implementing solutions using the ServiceNow platform, specifically focusing on Customer Service Management (CSM)

Collaborating with stakeholders to gather requirements and confirm technical feasibility

Providing solutions that meet the needs of the organization

Involved in technical validation to ensure that the implemented solutions align with the established architecture and standards

Qualification

ServiceNow platformSolution ArchitectureCustomer Service ManagementRequirements ConfirmationTechnical validationStakeholder communication

Required

Strong expertise in Solution Architecture and experience designing and implementing solutions using the ServiceNow platform

Experience with ServiceNow Product Customer Service Management (CSM) as well as a solid understanding of Requirements Confirmation processes

Proven ability to communicate with both technical and non-technical stakeholders will be crucial to ensure successful project delivery

Expertise in Solution Architecture and technical validation will be key in driving the organization's digital transformation initiatives forward

Experience designing and implementing solutions using the ServiceNow platform will have a competitive advantage

US Citizenship

Company

Accenture Federal Services

Glassdoor3.9

Accenture Federal Services is a leading US federal services company and subsidiary of Accenture.

Founded in 1989

Arlington, Virginia, USA

10001+ employees

https://www.afs.com

Funding

Current Stage

Late Stage

Leadership Team

Ron Ash

CEO and Chairman of the Board

Bharat Patel

Managing Director, AI Missions

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