Abbott · 19 hours ago
Customer Service II
Lake Bluff, IL
Contract
Onsite
New Grad, Entry LevelAbbott is a global healthcare leader that helps people live more fully at all stages of life. They are seeking a Customer Service II to manage HR Program Administration tied to Benefits and Leaves Operations for the US, Canada, and Puerto Rico, ensuring a stellar customer experience and strong stakeholder management.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Answer benefits and leaves questions
Partner with vendors to provide requested data
Audit benefits and leaves payroll data
Ability to work well with others, influence the team positively and have strong stakeholder management skills outside of the team
Fast learner with ability to know who to go for what and figure out next steps with minimal direction
Stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers
Able to communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers in a way that enhances the customer experience
Able to handle a high volume of requests with speed and accuracy
Strong organizational skills and be able to multi-task in a fast-paced environment with changing processes
Qualification
Required
Ability to work well with others, influence the team positively and have strong stakeholder management skills outside of the team
Fast learner with ability to know who to go for what and figure out next steps with minimal direction
Stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers
Able to communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers in a way that enhances the customer experience
Able to handle a high volume of requests with speed and accuracy
Strong organizational skills and be able to multi-task in a fast-paced environment with changing processes
Benefits
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High-Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
Founded in 1888
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
Company data provided by crunchbase