Mission US · 9 hours ago
Lead Product Enablement Analyst
United States
Full-time
Remote
Mid, Senior Level
3+ years expMission Underwriting Services is a company that provides capital and resources for launching Program Administrator businesses. They are seeking a Lead Product Enablement Analyst to support the Wheelhouse platform, focusing on customer success, onboarding, and integration with insurance carriers.
AccountingFinancial ServicesInsuranceRisk ManagementVenture Capital
No H1B
Responsibilities
Assist with onboarding for new customers, ensuring a smooth and successful adoption of Wheelhouse
Act as the primary point of contact for customers, providing guidance, training, and ongoing support
Monitor customer usage and health, proactively identifying opportunities to improve adoption and satisfaction
Gather and share customer feedback with Product and Engineering teams to influence product enhancements
Develop and deliver training, documentation, and best practices to help customers and internal teams succeed
Act as a subject matter expert on Wheelhouse, helping customers maximize platform value
Support Sales with pre-sales demos, solution overviews, and onboarding planning
Partner with insurance carriers and internal teams to facilitate the implementation of new integrations
Assist in maintaining and optimizing existing carrier integrations to ensure stability and accuracy
Troubleshoot customer or carrier-reported integration issues, collaborating with Engineering for resolution
Communicate integration updates and requirements to internal stakeholders and customers
Work closely with Sales to ensure a seamless transition from prospect to customer
Collaborate with Product and Engineering to prioritize customer and carrier needs, ensuring the platform meets market demands
Partner with external carriers and distribution partners to strengthen relationships and drive customer success
Qualification
Required
3–5+ years in Customer Success, Client Services, or Product Enablement, preferably in SaaS or insurtech
Experience managing customer onboarding, adoption, and retention programs
Comfortable working with technical teams and understanding integrations at a high level
Strong communication, relationship-building, and problem-solving skills
Ability to manage multiple priorities and proactively address customer and carrier needs
Preferred
Familiarity with insurance agency and carrier workflows (distribution, quoting, binding, integrations) strongly preferred
Benefits
Medical, Dental, Vision
401K, 401K Match
Life and Disability Benefits
Unaccrued Paid Time Off
11 Paid Holidays
Employee Discounts
Employee Assistance Program
Educational Assistance Program
Employee Referral Program
Paid Parental Leave
Company
Mission US
Capital, Technology and Operational Resources to Help You Start Your Own Program.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
James Dwane
CEO
Recent News
Bishop Street Underwriters
2025-10-20
Reinsurance News
2024-02-09
Company data provided by crunchbase