ViaPath Technologies · 10 hours ago
Site Administration Technician 4
Worcester, MA, US
Full-time
Onsite
Mid Level
4+ years expViaPath Technologies is seeking a Telecommunications Site Technician 4 to join their Field Services team. The role involves providing remedial repair, preventive maintenance, and system reliability services, as well as administering kiosk collection/service activities for customers in an assigned territory.
Management Information SystemsTelecommunications
Responsibilities
Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
Prioritizing and planning of assigned service calls
Communicating updates associated with assigned service calls
Escalating problems when appropriate
Interacting in a professional manner with customers to foster positive relationships
Point of contact for FACILITY staff for any issues regarding customer account
Replacing telephony hardware and network components, basic maintenance practices
Pulling cable, mounting network devices, installing telephony hardware
Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions
Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures
Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
Handle special projects as assigned by Field Service Manager
Scheduled and/or unscheduled overtime work and callouts are to be expected
Energize and foster an effective and impactful team environment
Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process
Qualification
Required
A High School Diploma or general education degree (GED) is required
4+ years' experience involving technology troubleshooting, repairs and/or other relevant technical experience
Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to use wiring and cabling diagnostic tools such as but not limited to Link Runners, Fluke Test Equipment, Wi-Fi Hounds, etc
Proven proficiency in Windows OS, MS Office, and other software programs that may be required
Proven proficiency with telephony and networking, inclusive of copper, CAT 5/6, and fiber optic wiring
Experience of wiring color code and fabrication of data cabling
Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance
Must possess a valid driver's license
The willingness and ability to travel to various customer sites daily with the potential for overnight trips
The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hour callouts
Will be required to travel fulltime to various client sites
Benefits
Medical, Dental & Vision Insurance
Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
Flexible Time Off (FTO)
Company Holidays
Retirement Plan (401(k))
Life & Disability Insurance
Employee Assistance Program (EAP)
Additional Well-Being Resources
Company
ViaPath Technologies
ViaPath Technologies provides communications and management technology services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deb Alderson
President & CEO
Recent News
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