Semblex Corporation · 2 hours ago
Customer Service Account Manager
Elmhurst, Illinois, United States
Full-time
Onsite
Mid LevelSemblex Corporation is seeking a Customer Service Account Manager to handle both operational and strategic duties. This role involves managing customer orders, preparing quotes, and serving as a key liaison between the company and its customers.
Manufacturing
Responsibilities
Review RFQ (Request for Quote) for costing
Review and send “formal” quotes to customer
Process customer orders for input into system
Prepare “contract” review for all incoming customer orders
Daily issuance of BOL’s for shipments
Analysis of MRP reports to identify problematic issues pertaining to delivery
Analyze/Update customer schedule changes to ensure on-time delivery
Maintain good customer records
Manage Customer Portals and EDI (OEM’s will require weekend review)
Handles daily activity which requires strong analytical & problem resolution skills
Decision maker to serve both customer and company
Understand impact to cost and bottom line
Manages information flow throughout organization and acts as key liaison internally and with customers
Minimize “inactive” inventory
Negotiate & resolve obsolete claim issues
Coordinate with QC on corrective action requirements
Assist Accounting with customer payment issues
Coordinate back-up OEM training
Qualification
Required
Review RFQ (Request for Quote) for costing
Review and send 'formal' quotes to customer
Process customer orders for input into system
Prepare 'contract' review for all incoming customer orders
Daily issuance of BOL's for shipments
Analysis of MRP reports to identify problematic issues pertaining to delivery
Analyze/Update customer schedule changes to ensure on-time delivery
Maintain good customer records
Manage Customer Portals and EDI (OEM's will require weekend review)
Handles daily activity which requires strong analytical & problem resolution skills
Decision maker to serve both customer and company
Understand impact to cost and bottom line
Manages information flow throughout organization and acts as key liaison internally and with customers
Minimize 'inactive' inventory
Negotiate & resolve obsolete claim issues
Coordinate with QC on corrective action requirements
Assist Accounting with customer payment issues
Coordinate back-up OEM training
Going to off-site plants (local)
Travel for Customer visits (US and Global)
Full-time position (40 hours per week) – Salaried position
7:30am – 4:30pm
May require some weekend and/or evening hours
Continual training program
Company
Semblex Corporation
Semblex Corporation engineers and manufactures advanced cold-formed fasteners and precision components for critical applications across automotive, industrial, and consumer sectors.
Founded in 1968
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2014-02-05Acquired
Recent News
2024-01-08
Company data provided by crunchbase