Axon · 9 hours ago
Manager, Software Technical Account Managers
United States
Full-time
Remote
Senior Level, Lead/Staff
$126K/yr - $201K/yr
8+ years expAxon is on a mission to Protect Life, addressing critical safety and justice issues with a range of devices and cloud software. The Manager of Technical Account Managers leads a team that supports strategic public safety customers, ensuring successful deployment and adoption of Axon's products while enhancing operational readiness and partnership growth.
ElectronicsGovTechHardwareSoftware
Responsibilities
Lead, coach, and develop a team of Technical Account Managers supporting customers through embedded, regional, and traveling delivery models
Set clear expectations for execution quality, onsite presence (where applicable), customer engagement, and accountability across varied engagement structures
Develop talent capable of supporting Axon’s software-centric and hardware-centric products
Drive skills development, performance management, and succession planning aligned to Axon’s evolving ecosystem and customer needs
Foster a culture of ownership, proactive problem-solving, and continuous improvement across geographically distributed teams
Own portfolio-level delivery across assigned agencies, ensuring consistent execution of hardware deployments, software implementations, and integrated workflows
Provide oversight for end-to-end delivery, including deployment planning, risk management, cross-functional coordination, and lifecycle support
Ensure TAMs effectively manage dependencies across hardware provisioning, installation readiness, network requirements, software configuration, and agency workflows
Establish and enforce standards, playbooks, and best practices for both hardware and software execution across all TAM engagement models
Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders
Coach TAMs on executive communication, value articulation, and change leadership—particularly in complex or high-stakes hardware and platform deployments
Partner closely with Sales, Professional Services, Support, and Product teams to align delivery with customer commitments and future-state strategy
Act as a senior customer advocate within Axon, ensuring agency risks, needs, and expansion opportunities are clearly surfaced and addressed
Own performance management across your portfolio, including: Hardware and software deployment timelines, Issue resolution SLAs and escalation trends, Platform adoption and utilization metrics, CSAT, NPS, and overall program health indicators
Identify systemic delivery risks or friction points across hardware, software, or support models and drive corrective action
Use data and operational insights to continuously refine delivery models and improve customer outcomes at scale
Provide leadership-level escalation support during critical incidents, complex hardware deployments, or agency-impacting events
Ensure appropriate coverage and continuity across embedded, regional, and traveling TAM models
Maintain situational awareness across the portfolio without functioning as a primary individual contributor
Qualification
Required
Bachelor's degree in Business, Technology, Engineering, or a related field, or equivalent professional experience
8+ years of experience in customer-facing technical delivery, program management, hardware/software deployments, or complex technology environments
5+ years of experience leading senior individual contributors in high-accountability, customer-facing roles
Demonstrated ability to scale execution through teams operating across multiple delivery models
Strong executive presence, with experience engaging command-level or senior customer stakeholders in mission-critical contexts
Proven experience leading hardware and software deployments, including coordination across infrastructure, networking, and field operations
Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows
Data-driven leadership approach with experience managing performance through KPIs, dashboards, and structured operational reviews
Ability to operate effectively in ambiguous, fast-moving environments while maintaining clarity, discipline, and accountability
Ability to obtain and maintain CJIS compliance and handle confidential and highly sensitive information
Preferred
Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights
Experience building views, writing & optimizing queries, and creating reports in SQL Server
Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS)
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
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