Verifiable · 22 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expVerifiable is a credentialing and network monitoring platform that helps healthcare organizations optimize operations through fast verifications. The Customer Success Manager will build strong relationships with customers, ensuring their success and engagement while identifying upsell opportunities and driving commercial negotiations.
Health CareReal TimeSoftware
Responsibilities
Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality for each account
Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key stakeholders and decision makers
Develop Verifiable product expertise to build credibility and add value for customers
Conduct regular touchbases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers
Identify upsell and expansion opportunities by understanding customer goals and aligning them with new product features or services
Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts
Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements
Support accounts with custom reporting needs outside of the standard product
Monitor account health and proactively resolve and escalate issues to reduce churn
Maintain CRM hygiene, ensuring account records and documentation are up to date
Pursue ongoing healthcare industry and CRM platform education and training
Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies
Qualification
Required
3+ years of Customer Success in B2B SaaS
Experience managing a book of business > $1M ARR, building pipeline, & closing deals
Strong relationship-building, communication, presentation and problem-solving skills
Experience navigating complex, matrixed client relationships and driving retention
Familiarity with Salesforce CRM and customer success tools
Benefits
Health/Vision/Dental plans
Unlimited PTO
New Apple equipment
Startup equity as part of your comp package
Company
Verifiable
Verifiable develops real-time credential verification platform intended to verify licenses, sanctions, and other important records.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$47MKey Investors
Craft VenturesJack Altman,Sam Altman
2023-07-10Series B· $27M
2021-08-06Series A· $17M
2020-10-20Seed· $3M
Leadership Team
Nicholas Macario
Co-Founder & CEO
Recent News
2025-09-26
2023-12-23
Company data provided by crunchbase