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Stage 4 Solutions · 17 hours ago

Technical Support Engineer - Integrations (Hybrid – Santa Clara, CA)

Santa Clara, CA

Contract

Hybrid

New Grad, Entry Level

$40/hr - $46.33/hr

Stage 4 Solutions is a global B2B high-tech company seeking a Technical Support Engineer. The role involves providing technical support to users and administrators, diagnosing and troubleshooting complex systems, and resolving technical issues related to the ServiceNow software and platform.

AdvertisingConsultingManagement ConsultingMarketing

Growth Opportunities

No H1B

Responsibilities

Be a Customer Advocate, providing support to users/administrators of our platform

Understand our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations

Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform

Gain an understanding of the ServiceNow platform and all core functionality

Analyze data to isolate the potential cause of the issue

Involve others to accomplish personal and group goals

Qualification

LDAP/Active DirectorySSOWeb ServicesData Extraction TechnologiesNetwork troubleshootingScripting languagesRelational databasesEmail TroubleshootingLog file analysisHands-on integration experience

Required

Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g., Azure AD, Okta, SAML, SiteMinder)

Understanding of Email Troubleshooting (e.g., Office 365, Exchange)

Knowledge of Web Services (SOAP, REST)

Experience with Data Extraction Technologies (e.g., JDBC, ODBC)

Hands-on experience exporting/importing data between separate systems

Working knowledge of Network troubleshooting (e.g., Ping, Telnet)

Hands-on experience in any bi-directional integration between two systems

Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

Experience with relational databases (e.g., MySQL, Oracle)

Experience with the gathering and reading of various log files, including tools like Splunk

Bachelor's degree

Must be a US citizen or a Green Card holder

Benefits

Health benefits

401K

Company

Stage 4 Solutions

Stage 4 Solutions is a management consulting firm that provides marketing solutions services.

Founded in 2001

Saratoga, California, USA

51-200 employees

https://www.stage4solutions.com

Funding

Current Stage

Growth Stage

Leadership Team

Niti Agrawal

CEO and Founder

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