NavVis · 18 hours ago
Customer Success Manager, Laser Scanning SMB
United States
Full-time
Remote
Mid Level
3+ years expNavVis is a global leader in reality capture and digital factory solutions, offering technology that bridges the physical and digital worlds. The Customer Success Manager will play a crucial role in maximizing customer success by overseeing the onboarding process, building relationships with key accounts, and ensuring the effective adoption of NavVis products.
Indoor PositioningInformation TechnologyLocation Based ServicesNavigationSoftware
Responsibilities
Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
Communicating effectively at all levels of the organization, keeping stakeholders informed
Qualification
Required
A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology
3+ years of experience in B2B customer success, account management, or consulting
Proven track record of building trusted relationships with B2B clients and delivering measurable business value
Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
Willingness to travel to build deeper relationships and address customers' technical needs
Benefits
15 days of vacation
11 public holidays
Flexible working hours
Hybrid work setup
Competitive compensation package
Competitive health/ vision/ dental insurance
$4500 USD employee referral bonus
401k matching up to 4%
Company
NavVis
NavVis enables service providers and enterprises to capture and share the built environment as photorealistic digital twins.
201-500 employees
H1B Sponsorship
NavVis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (6)
2022 (5)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$96.43MKey Investors
Cipio PartnersSAP.iOEuropean Investment Bank
2021-12-07Series Unknown· $28.18M
2021-05-05Non Equity Assistance
2020-07-08Debt Financing· $22.68M
Leadership Team
Felix Reinshagen
Co-Founder & CEO
Georg Schroth
Co-Founder / Managing Director
Recent News
Fierce Healthcare
2026-01-16
2025-11-29
Cumulus Ventures
2025-09-26
Company data provided by crunchbase