FIGS · 12 hours ago
TEAMS Operations & Customer Experience Associate
Santa Monica, CA
Full-time
Onsite
Mid Level
$27/hr - $30/hr
3+ years expFIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. The Operations & Customer Experience Associate for TEAMS will be responsible for providing exceptional customer support, resolving issues, and enhancing the overall customer experience for institutional clients.
ApparelConsumer GoodsFashionHealth CareRetail
Responsibilities
Delivering white-glove support to TEAMS customers via email and other channels: answering questions on everything from placing orders and adding embroidery to tracking shipments and navigating our platform
Troubleshooting order issues with empathy, speed, and accuracy to ensure customer satisfaction
Providing elevated support to VIP and custom customers with complex or high-touch needs
Working cross-functionally with internal teams (e.g., fulfillment, sales, product) to escalate and resolve issues
Identifying process gaps or pain points and partnering with the team to improve support workflows
Assisting in operational tasks such as order reviews, customer communications, and system documentation
Contributing to the development of scalable processes, tools, and FAQs as TEAMS grows
Potentially managing additional TEAMS CX team members as the function scales
Qualification
Required
3+ years in a customer experience, customer support, or operations role—ideally with exposure to high-touch or enterprise clients
A natural problem solver with excellent written communication skills and a strong attention to detail
Passionate about delivering world-class customer experiences and going above and beyond
Entrepreneurial mindset, you're excited to help build a new capability within TEAMS
Highly organized with the ability to manage multiple priorities and move quickly
A team player with a proactive attitude and strong sense of ownership
Preferred
Experience working with support platforms and CRMs (e.g., Zendesk and Hubspot) is a plus
Benefits
Equity: FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass.
100% FIGS-sponsored life insurance and disability insurance
Amazing 401(k) program, with a company match up to the first 6% of your contribution
Generous paid time off - We have 12 company holidays.
For salaried team members, we offer flexible vacation.
For our hourly team members, we offer up to 3 weeks of accrued vacation
Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
FIGS sponsored Uber Eats voucher for in-office weeks
Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
Company
FIGS
FIGS is a health care apparel company focusing on the design, technical fabrications, and the comfort of scrubs for healthcare providers.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$75MKey Investors
STORY3 Capital PartnersTulcoCampfire Capital
2021-06-11Post Ipo Equity
2021-06-11Post Ipo Debt
2021-05-27IPO
Leadership Team
Trina Spear
Co-Founder & CEO
Heather Hasson
Co-Founder/ Executive Chairman
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
2025-11-24
Company data provided by crunchbase