Tacoma Public Utilities · 8 hours ago
Business Services Supervisor
Tacoma, WA
Full-time
Onsite
Mid, Senior Level
$110K/yr - $155K/yr
5+ years expTacoma Public Utilities is seeking a Business Services Supervisor to lead the development and implementation of the PSS Business Services program. This role involves providing strategic and operational leadership to enhance business and financial practices, ensuring effective support for Tacoma Power's mission.
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Responsibilities
Lead PSS Business Services Program – Oversee the development, implementation, and continuous improvement of PSS’s business and financial processes, ensuring alignment with Tacoma Power’s strategic goals and compliance requirements
Provide Financial and Contracting Oversight – Direct budgeting, procurement, contracting, and financial reporting for PSS, including managing solicitations, contracts, grants, invoicing, and compliance related closeouts
Manage Capital Budget Portfolio – Lead PSS’s capital planning process, including business case development, portfolio coordination, alternatives evaluation, and reporting to ensure transparency and effective decision-making
Supervise and Develop Staff – Provide leadership, mentorship, and direction for staff, including assigning work, setting goals, and overseeing contractors and consultants supporting PSS operations
Serve as Liaison and Representative – Represent PSS with City departments and external stakeholders on matters involving legal, financial risk, procurement, and policy; establish and maintain effective service level agreements with internal customers
Advance Business Process Maturity – Map, develop, and optimize business processes, tools, dashboards, and documentation; lead change management efforts and communicate process improvements to PSS leadership and staff
Enhance Business Analytics and Reporting – Compile and analyze financial and performance data; prepare dashboards, reports, and presentations that improve visibility into operational and financial performance for PSS leadership
Qualification
Required
Bachelor's degree public or business administration or directly related field such as Finance
5 years of progressively responsible analytical and/or program coordination/management work in area related to assignment including 1 year prior at senior, lead and/or supervisory level
WA driver's license required, as travel between department locations may be required
Individuals must pass a background check
Equivalency: 1 year of experience = 1 year of education
Understanding of public finance: operating vs. capital budgets, rate impacts, depreciation of assets, bond funding, and how facilities investments support long-term system reliability and affordability
Ability to translate strategic goals into sustainable financial plans that consider risk, lifecycle costs, and operational resilience
Skill in serving as a trusted internal partner to operations and PSS leadership—balancing fiscal discipline with service, responsiveness, and mission alignment
Working knowledge of public procurement rules, competitive bidding, contract negotiation, vendor management, and compliance requirements unique to municipal or public utilities
Using financial models, KPIs, and asset data to justify investments, track performance, forecast needs, and clearly communicate tradeoffs to both technical and non-technical stakeholders
Company
Tacoma Public Utilities
Tacoma Public Utilities provides services that are vital to our quality of life.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Yoon
Deputy Director/Chief Administrative Officer
Sean Senescall
Chief Finance and Data Officer, Business Services Division Manager
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