Seneca Gaming Corporation · 17 hours ago
Training Specialist II
Salamanca Town, NY
Full-time
Onsite
Mid Level
3+ years expSeneca Gaming Corporation is seeking a Training Specialist II responsible for designing, developing, and facilitating training programs for employees. The role involves evaluating employee skills, creating individualized training plans, and coordinating various training initiatives to enhance employee performance and customer service.
Gambling & Casinos
Responsibilities
Develop and provide employee orientations and training systems to ensure that all employees have the necessary skills to successfully perform their jobs and to deliver outstanding customer service on a consistent basis
Evaluate the skills of employees, supervisors and managers to identify their needs
Set up individualized training plans to strengthen an employee’s existing skill set or teach new ones
Set up leadership development programs among front-line employees
Analyze the training needs of the casino, and develop and implement a training plan
Work with Department Managers to design and develop training materials and programs for employees
Schedule, coordinate and make arrangements for Casino Operations management to assist them
Develop and conduct train-the-trainer sessions for managers in order to teach them how to train
Organize career development systems and record keeping
Coach supervisors/managers to improve their interpersonal skills in order to deal effectively with employees
Develop and further enhance the leadership skills of entry and mid-level management of all departments through varied learning approaches and strategies
Regularly reviews achievements and needed changes in goals, objectives and/or department metrics
Maintain current and accurate records in HRIS for employees in assigned areas of responsibility, showing attendance and successful completion of all Management Training and other training modules
Assist in the marketing of internal training programs
Generate tracking reports, training evaluations and attendance of legal, regulatory, e-learning/on-line training and mandatory trainings
Effectively communicate training requirements to team members and management
Coordinate appointments, meetings, provide information to team members and management and generate correspondence on behalf of the Training Unit
Create, update, distribute and maintain the Training Calendar
Coordinate and maintain accurate employee data for SGC Learning Management Systems
Assist team members and managers with navigating SGC Learning Management System
Update and organize Training Catalog and resources associated to training and learning
Coordinate amenities, room set up and required paperwork as needed for scheduled training sessions
Order and prepare materials for trainings
Collects and compiles evaluation data for training programs
Maintain day-to-day operations in the absence of the Training Manager
Maintain absolute confidentiality and integrity with all written and oral information regarding Tribal and Casino operations, management and staff
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Must complete all required SGC Training programs within nine (9) months from commencement of employment
Attend all necessary meetings
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule
Qualification
Required
Must be 18 years of age or older upon employment
High school diploma or equivalent required
Bachelor's degree in Business preferred, HR or other related discipline with three (3) to five (5) years of job related experience in a Human Resources training environment or an equivalent combination of education and experience required
Certification in training instruction required
Familiar with a wide variety of the training concepts, practices and procedures within the training field
Coordinating a training function is required, including developing new training courses and systems and understanding the strategic relationship of training in support of achieving the stated mission of the business
Experience conducting training needs analysis and evaluating training programs which include the cost/benefit of training
Able to negotiate vendor contracts, consults with all levels of the organization, and acts as a role model of an effective trainer
Proven training experience that demonstrates a wide degree of creativity and latitude
Excellent interpersonal, organizational, developmental and presentation skills
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Ability to define problems, collect data, establish facts and draw valid conclusions
Relies on experience and judgment to plan and accomplish goals
Must be able to effectively understand and communicate to candidates and employees
Must be able to stand, walk, and move through all areas of the casino
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations
Preferred
Bachelor's degree in Business preferred, HR or other related discipline
Previous customer service experience preferred
Company
Seneca Gaming Corporation
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Centers
Chief Operating Officer
Melissa Free
SVP Chief Marketing Officer
Company data provided by crunchbase