Allied Consultants, Inc. · 9 hours ago
ServiceNow Instructor
Austin, Texas Metropolitan Area
Contract
Onsite
Senior Level
5+ years expAllied Consultants, Inc. is a premier provider of technical and business staffing solutions, currently seeking an experienced ServiceNow Instructor for the Texas Department of Transportation. The role involves designing, developing, and delivering training materials to support operational teams in the use of ServiceNow, focusing on Service Operations Workspace and Platform Analytics.
ConsultingEnterprise Resource Planning (ERP)Information TechnologySoftware
Hiring Manager
Emmily L.
Responsibilities
Participate in project and team meetings to support development of training
Collaborate closely with product owners, business analysts, and operational users to understand current processes and needs to address in training
Create end-to-end training materials, job aids, and knowledge resources for different personas
Ensure training aligns with client's processes, quality expectations, and accessibility
Facilitate training in standard classroom, virtual, and train-the-trainer formats
Incorporate feedback to iterate and refine training
Ensure training materials are accurate, actionable, and easy to understand to promote user adoption
Maintain version control and documentation across training modules
Qualification
Required
5+ years of strong background in training development, instructional design, or operational procedure writing
Excellent written and verbal communication skills; ability to translate complex processes into clear, concise materials
Proven ability to deliver training in both facilitator-led and train the trainer formats
3+ years of considerable knowledge of ServiceNow ITSM applications, Service Operations Workspace, Reporting, and Platforms Analytics
Preferred
3+ years of Certified ServiceNow Administrator
Benefits
Medical insurance (Allied shares a percentage of the cost)
Life insurance
A matching 401(k) plan
A cafeteria plan
Company
Allied Consultants, Inc.
Allied Consultants, Inc (Allied), helps organizations determine what technology they need and how best to employ it.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase