InterSources Inc · 6 hours ago
Information Technology Help Desk Support
Columbia, SC
Contract
Onsite
Senior Level
5+ years expInterSources Inc is seeking an Information Technology Help Desk Support professional to assist with network-related issues. The role involves responding to help desk tickets, providing on-call support, and managing various Microsoft administrative tasks.
Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware
Hiring Manager
Manish Kumar
Responsibilities
Respond to and resolve help desk tickets related to wired and wireless network issues
Provide Level 1 and Level 2 on-call support for critical site network outages
Perform network account onboarding and offboarding using custom scripts
Assist with infrastructure incidents and escalations
Support network rollouts, upgrades, cleanup, and remediation efforts
Participate in planning and execution of network infrastructure improvements
Maintain documentation and inventory of network assets
Perform Microsoft administrative tasks including:
Microsoft Entra ID (Azure AD) management
Group Policy administration
User provisioning and access management
Microsoft 365 administration
Assist with Windows Server administration:
Basic server maintenance
Monitoring and performance tuning
Patch management and updates
Qualification
Required
5+ years of experience with Microsoft Entra ID (Azure AD)
5+ years of experience with Microsoft administration
5+ years of experience in Windows Server environments
10+ years of hands-on troubleshooting experience in networking (wired and wireless)
5+ years of experience in customer service
Preferred
Experience working in wiring closets
Experience with Ruckus switches
Experience with Deskpro Ticketing System
Experience with Active Directory, DNS, and Group Policy
Company
InterSources Inc
Innovative IT Solutions Built for Your Business. InterSources Inc is your partner in Growth and CyberSecurity.
501-1000 employees
H1B Sponsorship
InterSources Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (16)
2022 (1)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ankit Shah
Chief Executive Officer
Jigar kyada
Business Development Manager/Client Partner
Recent News
2023-11-07
Company data provided by crunchbase