Frontier Health · 22 hours ago
Customer Service Representative - Full Time- Watauga
Johnson City, TN
Full-time
Onsite
New Grad, Entry LevelFrontier Health is a Trauma-Informed Workplace that prioritizes a culture of safety, trust, support, and inclusion. They are seeking a Customer Service Representative responsible for greeting consumers, handling incoming calls, and addressing consumer questions in a professional manner.
Addiction TreatmentChild CareHealth CareMental HealthPsychology
Responsibilities
Greets consumers and visitors and welcomes them to the office in a professional, polite and welcoming manner
Maintains a positive, empathetic and professional attitude toward consumers at all times
Receives telephone calls and referrals in a professional manner using effective listening skills and routes calls to appropriate individuals
Reviews demographic, insurance and provider information with consumers at every visit and updates records as necessary
Obtains a copy of the consumers insurance card, driver license and social security card
Collects the appropriate amount of the consumer’s responsibility at each visit, noting the payment and provides the consumer with a receipt
Balances cash drawer
Schedules, coordinates and reschedules consumer appointments
May call to remind consumers of their appointments
Interviews consumers to collect related data for case-opening paperwork and obtains all required signatures on documentation
Establishes authorization for services on appropriate consumers with third party payors
Enters access data on computer system
Performs other administrative duties such as locking/unlocking doors, opening/distributing mail, typing, filing, faxing and collecting documents to be shredded, etc
Maintains strict confidentiality of all knowledge gained through contact with consumers
Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed
All other duties as assigned
Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership
Exercise necessary cost control measures
Maintain positive internal and external customer service relationships
Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed
Plan and organize work effectively and ensure its completion
Demonstrate reliability by arriving to work on time and utilizing effective time management
Meet all productivity requirements
Demonstrate team behavior and must be willing to promote a team-oriented environment
Represent the organization professionally at all times
Demonstrate initiative and strive to continually improve processes and relationships
Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards
Qualification
Required
High School Diploma/GED required
General office skills, including strong phone and typing skills
Verbal/written communication skills
Skilled in use of all major computer applications
Punctual with consistent/reliable attendance history
Preferred
Coursework in general office and computers preferred
Experience in customer service preferred
Company
Frontier Health
Frontier Health provides behavioral and mental health care, addiction treatment, intellectual disabilities and recovery services.
Founded in 1957
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kristie Hammonds
President and CEO
Recent News
Medical Product Outsourcing
2024-10-16
Company data provided by crunchbase