Sana · 1 day ago
Admin Support Associate
United States
Full-time
Remote
Entry Level
$26.44/hr - $26.44/hr
2+ years expSana is a health plan solution that aims to simplify healthcare for small and midsize businesses. They are seeking an Admin Support Tier I Associate to provide administrative support to brokers and admins, resolve issues, and ensure smooth operations within the team.
Employee BenefitsHealth CareInsurance
Responsibilities
Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email
Assist with the administrative side of onboarding and system needs for new and renewing Sana plans
Address and resolve complaints or problems, such as billing discrepancies and coverage denials
Issue management and tracking updates on progress
Excellent note taking and organization - Maintain detailed records of client interactions, inquiries, complaints, and resolutions
Educate brokers and plan administrators on compliance requirements and contractual obligations of the plan sponsor
Assist brokers and plan administrators with navigating their online portal, accessing digital resources, and resolving administrative, technical, and legal issues
Ensure compliance with HIPAA policies regarding the protection of customer information
Re-route tickets accordingly and collaborate with departments like Claims, Care Teams, and Network Operations to resolve customer issues
Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and quality standards
Provide internal feedback on Product issues and safeguard the user experience
Qualification
Required
2 years+ of experience in work areas adjacent to support
Strong time management and organizational skills
Comfortable with remote work and modern web applications
Ability to handle stressful situations with patience and resilience
Adaptable to changing policies, procedures, and technology
Outstanding communication skills in-person, over the phone, in writing, via email, chat, carrier pigeon, etc
Unparalleled attention to detail. You love getting into the weeds to get things done
Gritty. You're willing to jump into any of the team's work and support. We're a small team and sometimes when a few of us are out, we all need to help fill in for each other
You are mission-driven. You care about making our healthcare system work better for people and business owners
You ask questions from a place of genuine curiosity and humility
You assume positive intent and meet your teammates with compassionate candor to solve problems together
You remain flexible, resilient, and foster a culture of continuous learning even in the face of hardship
You bring a bias for action paired with intelligent risk-taking
You follow through on your commitments and foster trust with your colleagues
Ensure compliance with HIPAA policies regarding the protection of customer information
Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and quality standards
Provide internal feedback on Product issues and safeguard the user experience
Preferred
Experience in health insurance or a related field preferred
Bilingual in Spanish and English is a plus
Benefits
Remote company with a fully distributed team – no return-to-office mandates
Flexible vacation policy (and a culture of using it)
Medical, dental, and vision insurance with 100% company-paid employee coverage
401(k), FSA, and HSA plans
Paid parental leave
Short and long-term disability, as well as life insurance
Competitive stock options are offered to all employees
Transparent compensation & formal career development programs
Paid one-month sabbatical after 5 years
Stipends for setting up your home office and an ongoing learning budget
Direct positive impact on members’ lives – wait until you see the positive feedback members share every day
Company
Sana
Sana makes healthcare simpler, more affordable, and higher quality for small and midsize businesses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$106.76MKey Investors
Gigafund,Trust VenturesGigafund
2022-06-15Series B· $60M
2021-10-25Series A· $20M
2020-09-09Series A· $20.8M
Leadership Team
Will Young
CEO & Co-founder
N
Nathan Hackley
Co-Founder
Recent News
Liquid 2 Ventures
2025-02-25
2023-12-22
The Information
2023-12-22
Company data provided by crunchbase