Dexian · 11 hours ago
Desktop Technician
Santa Clara, CA
Contract
Onsite
New Grad, Entry Level
$35/hr - $38/hrDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. The role involves providing technical support to users and administrators, troubleshooting complex systems, and ensuring successful resolution of technical issues.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Shivani Vangari
Responsibilities
Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
Resolve technical cases created by customers looking for help to understand troubleshoot unexpected behaviors or answer technical questions about the software and platform
Gain an understanding of the ServiceNow platform and all core functionality
Analyze data with a view to isolate the potential cause of the issue
Involve others to accomplish personal and group goals
Qualification
Required
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software
Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering
Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
Resolve technical cases created by customers looking for help to understand troubleshoot unexpected behaviors or answer technical questions about the software and platform
Gain an understanding of the ServiceNow platform and all core functionality
Analyze data with a view to isolate the potential cause of the issue
Involve others to accomplish personal and group goals
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase