Datavant · 9 hours ago
CPC Processor Customer Support
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $18.32/hrDatavant is a data platform company and the world’s leader in health data exchange. They are seeking a CPC Processor Customer Support who will focus on providing excellent customer service and accurately responding to inquiries related to health data.
BiopharmaClinical TrialsData IntegrationHealth CareSoftware
No H1B
Responsibilities
Answer and conduct business via telephone with a strong focus on excellent customer service (100% phone-based role)
Accurately and timely respond to ROI-related inquiries received by phone, email, or written correspondence
Review, research, resolve, and document all inquiries in designated software systems
Ensure detailed and accurate documentation of calls, inquiries, and resolutions
Follow all department, site-specific, and company policies and procedures
Meet or exceed established productivity and quality assurance standards
Maintain strict confidentiality of all information encountered in the role
Demonstrate professionalism and maintain positive working relationships with coworkers and management
Communicate promptly with management regarding issues, concerns, or incidents
Perform duties in accordance with training and facility-specific procedures
Attend mandatory meetings and training sessions as required
Maintain acceptable attendance and adhere to scheduled work hours
Perform additional duties as assigned
Qualification
Required
High School Diploma or GED required
Must be 18 years of age or older
Comfortable working in a high-volume production environment
Friendly, patient, and customer-focused
Strong multitasking ability across multiple platforms and dual monitors
Proficient in Microsoft Word and Excel
Computer literate
Answer and conduct business via telephone with a strong focus on excellent customer service (100% phone-based role)
Accurately and timely respond to ROI-related inquiries received by phone, email, or written correspondence
Review, research, resolve, and document all inquiries in designated software systems
Ensure detailed and accurate documentation of calls, inquiries, and resolutions
Follow all department, site-specific, and company policies and procedures
Meet or exceed established productivity and quality assurance standards
Maintain strict confidentiality of all information encountered in the role
Demonstrate professionalism and maintain positive working relationships with coworkers and management
Communicate promptly with management regarding issues, concerns, or incidents
Perform duties in accordance with training and facility-specific procedures
Attend mandatory meetings and training sessions as required
Maintain acceptable attendance and adhere to scheduled work hours
Perform additional duties as assigned
Preferred
Flexible and adaptable
Reliable and dependable
Strong customer service orientation
Detail-oriented with strong documentation skills
Company
Datavant
Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health.
Founded in 2017
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$80.5MKey Investors
Transformation CapitalRoivant Sciences,Travis May
2020-10-08Series B· $40M
2018-04-30Series Unknown· $40.5M
Leadership Team
Jasmin Phua
Head of Government Solutions
Recent News
2026-01-19
2025-12-31
Company data provided by crunchbase