Starr · 6 hours ago
ITSM Manager
New York, NY
Full-time
Onsite
Senior Level
5+ years expStarr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance. They are seeking a highly skilled ITSM Manager to lead and evolve their IT Service Management capabilities, focusing on designing, implementing, and managing ITSM processes and platforms.
Commercial InsuranceFinancial ServicesProfessional Services
Responsibilities
Lead the design, implementation, and optimization of ITSM processes (Incident, Problem, Change, Request, and Configuration Management)
Build ITSM practices to improve our user experience from a delivery of services they receive request to ultimately empower them towards self-service. Providing them with multiple channels of communication to our platform. Ex. MS teams, Email, Phone, Portal
Build our ITSM platform as a Global Platform with distinctive user portals per region and language
Lead a newly created ITSM\CMDB team
Own and manage the CMDB lifecycle, ensuring data accuracy, completeness, and alignment with business and auditing needs. (Hardware and Software)
Collaborate with internal IT Department Heads to align ITSM and Asset Management practices with their operational practices
Work closely with our Service Delivery Manager to align our ITSM and Asset Management practices with their initiatives to create a seamless user experience
Monthly reports on KPIs to demonstrate our value to the business. Starting with basic KPIs out the box to more complex KPIs as we mature on platform
Drive automation and integration between ITSM tools and other enterprise systems. Ex. Workday, Intune, Systrack, Solarwinds
Support audits, compliance initiatives, and governance activities related to our ITSM and CMDB processes
Qualification
Required
Bachelor's degree in computer science, Information Systems, or related field
5+ years of experience and proven expertise in ITSM platforms such as ServiceNow, BMC Helix, Freshworks, or equivalent
Strong understanding of ITIL framework, especially Configuration, Change, Incident Management and Asset Management (Hardware and Software)
Experience managing and maintaining CMDB in a complex infrastructure environment
Familiarity with infrastructure technologies (servers, networks, cloud platforms, etc.)
Excellent analytical, communication, and stakeholder management skills
Ability to work independently and lead cross-functional initiatives
Experience in deploying and managing an ITSM Platform for a Global Organization
Preferred
ITIL v4 Certification
ITSM System Administrator or equivalent certifications
Knowledge of cloud infrastructure (AWS, Azure, GCP) and hybrid environments
Benefits
First class training and development opportunities
Company
Starr
With 100+ years of experience across leading industries, We apply an innovation mindset, agile approach, And a global team with local expertise wherever you operate.
1001-5000 employees
H1B Sponsorship
Starr has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Sean Chen
President
Company data provided by crunchbase