Endava · 22 hours ago
Senior Client Partner – Life Sciences (Pharma & Biotech Focus)
PA
Full-time
Hybrid
Senior LevelEndava is a technology company focused on driving meaningful change through engineering and industry expertise. The Senior Client Partner role involves managing and growing key client relationships within the Life Sciences sector, ensuring alignment on goals and delivering exceptional client experiences.
Information TechnologyOutsourcingSoftware
Responsibilities
Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion
Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio
Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM)
Leverage business acumen to identify and capitalize on untapped growth opportunities within clients
Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities
Proactively leverage professional networks to generate new opportunities with existing clients
Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio
Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs
Accountable for revenue and profit forecasts and delivery
Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight
For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs
Ensure accurate financial forecasts, projections, and adjustments
Manage and mitigate risks effectively, including succession planning
Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics)
Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals
Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio
Focus on building industry expertise and credentials to enhance client engagement and service delivery
Ensure compliance with governance, business rules, and regulatory standards
Embed critical initiatives and processes within the client portfolio to achieve strategic objectives
Foster a culture of high performance and continuous improvement within the team
Qualification
Required
Proven track record in client leadership roles within the Life Sciences industry, ideally with focus on Pharma and/or Biotech
Strong and active network of senior industry contacts
Deep understanding of the strategic, operational, and digital challenges facing the sector
Demonstrated commercial acumen – experience managing and growing client portfolios
Proficiency in financial management, including P&L management, forecasting, and risk management
Extensive experience in developing and executing client strategies that drive business growth
Demonstrated subject matter depth across Pharma/Biotech clinical development and commercial functions, with hands-on knowledge of end-to-end business processes, enabling technologies, and cross-functional stakeholder needs (e.g., clinical ops/data, safety/PV, regulatory/quality, market access, omnichannel/CRM, and patient services)
Proven understanding of transformation in highly regulated Life Sciences environments, including GxP-aligned compliance and validation, data integrity and audit readiness, privacy/consent controls, and modernization of data/platforms and AI/digital solutions—translating these into measurable client outcomes
Exceptional leadership, negotiation, and relationship management abilities
Experience in driving continuous improvement and innovation in client solutions and service delivery
Preferred
Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus
Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with Sales
Benefits
Competitive salary package
Share plan
Company performance bonuses
Value-based recognition awards
Referral bonus
Career coaching
Global career opportunities
Non-linear career paths
Internal development programmes for management and technical leadership
Complex projects
Rotations
Internal tech communities
Training
Certifications
Coaching
Online learning platforms subscriptions
Pass-it-on sessions
Workshops
Conferences
Hybrid work and flexible working hours
Employee assistance programme
Global internal wellbeing programme
Access to wellbeing apps
Global internal tech communities
Hobby clubs and interest groups
Inclusion and diversity programmes
Events and celebrations
Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
Flexible Spending Accounts (Medical, Transit, and Dependent Care)
Employer Paid Life Insurance and AD&D Coverages
Health Savings account paired with our low-cost High Deductible Medical Plan
401(k) Safe Harbor Retirement plan with employer match with immediately vest
Company
Endava
Endava is a software development outsourcing company that creates dynamic platforms and intelligent digital experiences for businesses.
Founded in 2000
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$560.05M2023-02-09Post Ipo Debt· $424.05M
2019-04-17Post Ipo Equity· $136M
2018-07-26IPO
Leadership Team
Mark Thurston
Chief Financial Officer
Glenn Geil
SVP - Payments Sector Director
Recent News
2025-11-27
2025-11-19
Company data provided by crunchbase