Tata Consultancy Services · 10 hours ago
Bilingual Monitoring Agent (Portuguese / English)
United States
Full-time
Remote
New Grad, Entry Level
$38K/yr - $45K/yrTata Consultancy Services is seeking a Bilingual Monitoring Agent fluent in Portuguese and English. The role involves managing digital media assets, ensuring content accuracy and quality, and collaborating with various teams to resolve issues and maintain service excellence.
Business Information SystemsConsultingInformation TechnologyIT Management
Hiring Manager
Daniel Hess
Responsibilities
Manage and maintain media content across multiple workflow-driven operational systems
Monitor, reconcile, and perform quality assurance checks on assets to ensure accuracy and completeness
Utilize client-specific tools and platforms to update, correct, or enhance media content as required
Investigate and resolve cases or tickets related to media assets across customer platforms
Communicate effectively—both verbally and in writing—with clients, internal stakeholders, and network partners
Triage operational and technical issues, coordinating with cross-functional teams for escalation, mitigation, or troubleshooting
Provide timely escalation and detailed communication for critical issues, maintaining end‑to‑end ownership of tracking and reporting
Offer actionable solutions and fixes for identified issues
Meet productivity metrics stipulated in the contract, including:
Daily volume thresholds (e.g., airings, tickets, media assets)
ASR (Average Speed of Response)
TIE (Time to Identify and Escalate)
MTTR (Mean Time to Resolve)
Maintain adherence to quality standards and customer satisfaction (CSAT) requirements
Deliver an excellent customer experience with clarity, precision, and professionalism in all communications
Participate in testing and validating new tools, workflows, and dashboards
Maintain active awareness of multiple simultaneous case tickets, ensuring timely, accurate responses and a high attention to detail
Apply rule-based, analytical, and experience-driven decision-making to operations and issue resolution
Qualification
Required
Bilingual in Portuguese and English
Experience in managing digital media assets
Ability to perform quality assurance checks on media content
Familiarity with client-specific tools and platforms
Strong verbal and written communication skills
Ability to triage operational and technical issues
Experience in coordinating with cross-functional teams
Ability to provide timely escalation and detailed communication for critical issues
Experience in meeting productivity metrics
Ability to maintain adherence to quality standards and customer satisfaction requirements
Strong attention to detail
Experience in testing and validating new tools and workflows
Ability to apply analytical and experience-driven decision-making
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-02-04
IndiaTimes
2026-02-04
Business Standard India
2026-02-04
Company data provided by crunchbase