GeneDx · 7 hours ago
Workforce Supervisor, Commercial Production Lab
Gaithersburg, Maryland, United States
Full-time
Hybrid
Senior Level
5+ years expGeneDx is a leader in delivering personalized health insights through genomic testing. The Workforce Supervisor leads a team within the Commercial Production Lab, ensuring efficient operations and supporting team development while managing administrative functions such as onboarding and performance evaluations.
AnalyticsArtificial Intelligence (AI)Health CareHealth DiagnosticsMachine LearningMedicalPredictive Analytics
Responsibilities
Conducts regular check-ins to address concerns, resolve issues, and escalate when necessary
Manages employee time-off requests and ensures adequate coverage in coordination with Directors
Discusses performance goals and expectations, gathers peer feedback, prepares and reviews performance evaluations
Provides ongoing coaching, mentoring, and constructive feedback
Identifies individuals needing additional support and facilitates skill development opportunities
Collaborates with training leads to onboard new hires and reinforce policies, procedures, and team culture
Ensures consistent and efficient lab operations by maintaining shift schedules, monitoring sample queues, and triaging sample quality
Tracks and records training, competencies, and cross-training efforts
Drafts and maintains daily operations-related NCEs in partnership with the Quality Team
Escalates production trends and issues to the Technical Operations Team
Writes shift notes and monitors end-of-day (EOD) files
Facilitates communication among team members to support workflow continuity and service quality
Competent in respective frontline tasks to provide necessary coverage and enhance lab knowledge
If acting as a lab supervisor as defined by CLIA, CAP, and CLEP or performing genomic analysis, responsibilities include:
Providing day-to-day supervision or oversight of the laboratory operation and the personnel performing testing
Ensuring accessibility at all times - on site, by telephone or by electronic consultation - to resolve technical problems in accordance with policies and procedures
Monitoring the performance characteristics of tests and ensuring that acceptable levels of performance are consistently maintained
Verifying that personnel are trained prior to performing testing on patient specimens independently
Completing staff competency assessments at the appropriate intervals
Ensuring action is taken when personnel do not perform as expected
Non-Technical Supervisors:
Process Salesforce tickets, including test additions, cancellations, holds, and accession edits
Technical Supervisors:
Perform sample triage and investigate sample reviews, R2Rs, sex mismatches, and emergency alerts
Request new specimens, mark samples as DNU/DND, and investigate missing samples/DNAs
Requeue samples after run failures or control issues
Troubleshoot robotic errors and escalate complex issues via ticketing
Coordinate annual equipment verifications
Technical GS-Eligible Supervisors:
Provide GS coverage during work hours
Support Quality and Technical Operations with GS-qualified tasks
GS-qualified tasks include:
Drafting, reviewing, and signing controlled documentation, such as logs, NCEs, SOPs, PQ/PV/IIC
Participating in audits and ensuring action is taken to achieve regulatory compliance
Clinical Abstracting:
Reviews and abstracts clinical information provided by clients for phenotype-driven testing into GeneDx software, which includes clinical exam findings, medical history, prior genetic test results, and family history
Performs expert clinical abstraction with a focus on complex cases and efficiency
Qualification
Required
Associate's Degree in Nursing required for clinical abstracting roles
Degree in Molecular Biology, Genetics, Biotechnology, Genetic Counseling or a related field; PhD in Biology, Genetics or related field; MD or DO with experience in human genetics plus:
At least 5 years of relevant experience with a Bachelor's degree, including progressive leadership responsibilities
At least 2 years of relevant experience with a Master's degree
At least 1 years of relevant experience with a PhD, MD, or DO
Comparable educational, clinical, operational, or research experience will be considered, including supervisory roles in regulated healthcare, laboratory, or administrative settings
At least 2 years of experience at GeneDx or in a comparable position involving clinical abstraction, laboratory operations, workforce supervision, or cross-functional team leadership
Excellent writing, communication, and collaboration skills, with strong organizational, time management, and critical thinking abilities
Professional-level mathematical, computer, reasoning, and language skills required
Consistently demonstrates high performance in current responsibilities, with strong attention to detail and minimal errors
Strong leadership, mentoring, and project coordination skills, with the ability to manage multiple priorities and support team development across technical and non-technical domains
Preferred
BSN from an accredited College of Nursing preferred but not required
Prior experience in clinical diagnostics, laboratory testing, data abstraction, or healthcare operations preferred
Benefits
Paid Time Off (PTO)
Health, Dental, Vision and Life insurance
401k Retirement Savings Plan
Employee Discounts
Voluntary benefits
Company
GeneDx
GeneDx uses artificial intelligence and machine learning to analyze patient data to provide insights to transform the practice of medicine.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$941MKey Investors
BlackRock Innovation Capital
2023-01-26Post Ipo Equity· $150M
2023-01-10IPO
2022-01-18Post Ipo Equity· $200M
Leadership Team
Katherine Stueland
Chief Executive Officer
Kevin Feeley
Chief Financial Officer
Recent News
2026-02-03
Company data provided by crunchbase