Sunrise · 23 hours ago
Referral Coordinator
United States
Full-time
Remote
Mid Level
$25/hr - $30/hr
3+ years expSunrise Group is building the future of sleep health by combining breakthrough technology with expert care. The Referral Coordinator is responsible for managing incoming referrals, ensuring accurate processing, and delivering high-quality patient communication while collaborating cross-functionally to maintain efficient workflows.
Health CareHealth DiagnosticsHome Health CareLifestyleMedical DeviceWellness
Responsibilities
Receive and process all incoming referrals via fax and email
Upload referral documents and patient information into internal systems
Validate referral completeness, flag missing information, and follow up when needed
Maintain accuracy and consistency across CRM and EHR documentation
Call every patient immediately after a referral is received
Follow standardized scripts to explain next steps and schedule appointments
Conduct follow-ups for no-shows, cancellations, and rescheduling needs
Deliver exceptional customer service with empathy, clarity, and professionalism
Follow structured, repetitive day-to-day processes with precision
Document every patient interaction with strong attention to detail
Multitask across systems while maintaining speed and accuracy
Build, optimize, and maintain workflows and the tools that support them
Collaborate with teammates and escalate operational issues when necessary
Qualification
Required
3 to 4 years of referral coordinator experience
Experience in healthcare or startup environments
Sleep-related experience is a plus
Strong people skills and communication skills
Ability to collaborate cross-functionally
Strong problem-solving skills and ability to identify both issues and solutions
Excellent documentation habits; highly organized and detail-oriented
Ability to multitask in a fast-moving operational environment
Customer service mindset
Experience with VOIP calling tools such as Aircall or 8x8
CRM experience required (HubSpot preferred)
Must live and work in Pacific Time Zone
This role may require occasional travel (approximately 1–2 times per year) for team gatherings, training, or company events
Benefits
Fully remote work environment
Meaningful work that directly improves peoples’ lives
Be part of an international team across the US, Paris, Belgium
1-2 team gathering a year
Comprehensive health benefits (medical, dental, vision)
401(k) with company match
20 days PTO + 10 paid holidays + paid sick leave
Internet and phone reimbursement for remote employees
Company
Sunrise
We are a virtual sleep clinic, using our own 3-gram sensor to diagnose sleep with gold standard quality.
Founded in 2015Brussels, Brussels Hoofdstedelijk Gewest, BEL
51-200 employees
H1B Sponsorship
Sunrise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (7)
2022 (5)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$55.6MKey Investors
EurazeoKurma Partners
2025-09-25Series Unknown· $29.15M
2023-03-09Series A· $18M
2021-12-15Seed· $7.34M
Leadership Team
Laurent Martinot
Co-Founder & CEO
Recent News
2026-01-14
TV Blackbox
2025-11-28
Company data provided by crunchbase