Kyndrix · 12 hours ago
AI Operations Specialist
New York, NY
Full-time
Onsite
New Grad, Entry LevelKyndrix is a company focused on developing agentic AI technology for critical industries like housing and healthcare. They are seeking an AI Operations Specialist to gain hands-on experience across multiple teams, monitoring AI system performance and driving improvements in customer experience.
Computer Software
Responsibilities
Monitor and manage AI system performance, proactively identifying issues in real-time through dashboards, logs, and alerts, and collaborating with engineering teams to ensure resolution and continuous improvement
Partner closely with Support and Solutions to run hypercare efforts on newly implemented clients for each product line
Collaborate with Customer Success and Solutions to drive audits and project based assignments to ensure healthy AI operations
Assist with QA'ing and monitoring product usage for new product rollouts
Drive improvements in customer experience through direct sentiment and feedback collection, partnering with Customer Success to identify and act on recurring client challenges
Qualification
Required
Bachelor's Degree in Computer Science, Mathematics, Economics, Data Analytics or Business Administration
An ability to work quickly and accurately to hit daily project targets
A curious mind and drive to succeed
A positive attitude and a willingness to give and receive feedback
Excellent command of written and spoken English
Willingness to work in person at our office 4-5 days a week
Preferred
Experience in housing or related industries
Client facing experience
Bias towards data-driven decision-making and analytical skills, SQL knowledge is a plus
Working experience or self-directed experimentation with AI
Benefits
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
Kyndrix
Kyndrix is where emerging talent connects with opportunity in motion.
Founded in 2022Columbus, Ohio, US
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase