ŌURA · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$99K/yr - $140K/yr
5+ years expŌURA is a company dedicated to empowering individuals to realize their inner potential through health insights from their products. The Customer Success Manager will manage post-sale customer relationships, ensuring successful adoption and retention of Oura's products and services while collaborating with various teams to enhance customer experience.
Health Wellness & Fitness
Responsibilities
Own post-sale success for a portfolio of customers, serving as the primary point of contact
Build trusted relationships with stakeholders and align Oura solutions to customer goals and outcomes
Drive adoption, engagement, and retention by ensuring customers realize clear value from Oura’s products and services
Lead customer onboarding and manage ongoing lifecycle execution in partnership with Sales
Monitor account health, proactively identifying risks, renewal needs, and expansion opportunities
Collaborate cross-functionally with Sales, Enterprise Support, Product, and Operations to deliver a seamless customer experience
Apply Research and/or Healthcare domain knowledge to tailor engagement strategies and success plans
Manage multiple customer initiatives with strong execution, clear communication, and sound project management
Capture and share customer insights to inform product and process improvements
Maintain accurate account records and engagement data in CRM and internal systems
Own post-sale relationships for a portfolio of customers and/or partners, serving as the primary point of contact for ongoing success
Qualification
Required
5+ years of experience in customer success, account management, professional services, or post-sales roles
Experience managing customer relationships in a technology, SaaS, or health-related environment
Strong understanding of how research institutions and/or healthcare organizations operate, including their workflows, stakeholder structures, data privacy and consent considerations, data handling practices, and success metrics
A consultative, customer-centric approach with the ability to build trust and credibility with people at all levels
Strong analytical, problem-solving, and communication skills
Self-starter mentality with the ability to manage multiple priorities in a fast-paced, evolving environment
Benefits
Competitive salary and equity packages
Health, dental, vision insurance, and mental health resources
An Oura Ring of your own plus employee discounts for friends & family
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
Paid sick leave and parental leave
Company
ŌURA
Oura is an award-winning, fast-growing startup that helps people get up close and personal with their health.
501-1000 employees
H1B Sponsorship
ŌURA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (4)
2022 (3)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Tom Hale
Chief Executive Officer
Sean Brecker
Chief Financial Officer
Recent News
2024-05-13
2024-05-13
Company data provided by crunchbase