Airbnb · 4 hours ago
Staff, Advanced Analytics, CS Safety
United States
Full-time
Remote
Lead/Staff
$176K/yr - $220K/yr
10+ years expAirbnb is a global platform that connects hosts and guests, and they are seeking a Staff Advanced Analyst to support their CS Safety organization. The role involves providing data insights, driving analytics, and improving the travel experience for guests and hosts using Airbnb's data and machine learning infrastructure.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions
Drive day to day analytics and create scalable data tools
Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest, host and agent community
Lead and drive data-driven roadmaps for the CS Safety working groups
Recommend actionable solutions backed by data and metrics to product and operational problems, with the ability to effectively communicate with Product, Operations & Engineering managers of varying technical levels
Build and own an insights and reporting platform that measures and improves the effectiveness of behaviors, product interfaces, and processes across the CS Safety platform and contact center network
Perform data modeling of the various entities using tools & frameworks for optimizing community and agent experiences
Define and evaluate key metrics in an unstructured problem space including measurement of the ML models that drive product development
Communicating a robust understanding of what moves these metrics and why
Anticipate emerging safety risks through early-warning indicators, trend analysis, predictive modeling, and scenario planning to assess operational risk
Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others
Influence experimentation & measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference
Qualification
Required
A minimum of 10+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
Have experience supporting safety, risk, Trust & Safety, compliance or employee wellbeing in high-volume call center or customer operations environments
Expert skills in SQL and expert in at least one programming language for data analysis (Python or R)
Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable operating independently with minimal planning, direction, and supervision
Proven track record of influencing senior leaders and driving outcomes
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
Silver Lake,Sixth StreetVERSO CapitalCapitalG,TCV
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
2026-02-04
2026-01-20
2026-01-17
Company data provided by crunchbase