TLC Worldwide · 3 hours ago
Partnerships Operations Manager
60 Hudson St suite 1809, New York, 10013, US
Full-time
Onsite
Mid LevelTLC Worldwide is a company that helps major brands drive customer acquisition and loyalty through engaging rewards programs. They are seeking a Partnerships Operations Manager to oversee external partner-facing channels, manage field sales coordination, and ensure call center excellence while driving community outreach programs and performance insights.
AdvertisingMarketingSales
Responsibilities
You’ll oversee all external partner-facing channels—field sales, call centres, and community engagement. You know how to build structure, maintain consistency, and create momentum across geographically dispersed teams
You’ll bring alignment, clarity, and pace across field sales teams, ensuring messaging is consistent, targets are understood, and activity supports partner growth plans region by region
You’ll manage the day-to-day operations for partner-driven call centre activity; briefing teams, optimizing scripts, implementing QA standards, and ensuring performance dashboards tell a clear story
You’ll design and lead grassroots partner-support initiatives; driving awareness, activation, and engagement with programs that feel authentic and add measurable value
You’ll own cross-channel performance analytics, using data to refine targeting, messaging, and channel mix. You’ll spot what’s working, fix what isn’t, and elevate what could be
You’ll manage the flow of partner retention messaging; clear, timely, and thoughtful—ensuring every partner feels supported and valued across all touchpoints
Qualification
Required
Experience in overseeing external partner-facing channels such as field sales, call centers, and community engagement
Ability to build structure, maintain consistency, and create momentum across geographically dispersed teams
Experience in aligning and coordinating field sales teams to ensure consistent messaging and understanding of targets
Management of day-to-day operations for partner-driven call center activities, including briefing teams and optimizing scripts
Design and leadership of grassroots partner-support initiatives to drive awareness and engagement
Ownership of cross-channel performance analytics to refine targeting, messaging, and channel mix
Management of partner retention communication to ensure partners feel supported and valued
Strong organizational skills and attention to detail
Ability to bring people, processes, and priorities together with clarity
Excellent communication skills to influence and represent partner needs
Confidence in using dashboards and data for decision-making and trend spotting
Ability to remain composed under pressure and maintain smooth operations
Benefits
Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues
Weekly webinars to support your development through our People Academy
Annual TLC Wellness Week and programmes throughout the year
TLC Culture Club - including seasonal social events, tasty lunches & more
TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
TLC Rise - supporting and empowering women into leadership roles
'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme
Company
TLC Worldwide
TLC Worldwide is the world's largest rewards based platform
Founded in 1991
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$7.05M2014-12-18Debt Financing· $7.05M
Leadership Team
Tal Farhi
Executive Director Business Development & Partnerships
Thomas Schwarting
Head Of Partnerships & Content - North America
Recent News
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