Goodwill of Colorado · 19 hours ago
Supervisor II, Scheduling & Program Management
Colorado Springs, CO
Full-time
Onsite
Entry, Mid Level
$21/hr - $21/hr
1+ years expGoodwill of Colorado is a nonprofit organization dedicated to helping individuals achieve independence through work. The Supervisor II will oversee the Community Programs Division, ensuring compliance with care plans and quality management, while also providing support and supervision to client care providers.
Career PlanningNon ProfitProfessional ServicesService IndustryTraining
Responsibilities
Care Plan compliance comparing daily billing logs to time sheets, cross-referencing client's plan of care
Perform all assigned duties related to the Quality Management Program to include: monthly outcome management as well as quarterly summaries presented to the governing board
Collect Enhance Monthly Reporting (EMR) demographics and enter data into The Acumen System
Ensure completion of employee and client files at point of intake, on a regular review process thereafter
File reviews
Continuous improvement to update policies, forms etc
Review monthly billing to ensure EVV (Electronic Visit Verification) is captured and approved for all services billed
Conduct and document 90-day visits according to client database system
Assist new hires with completion of hiring paperwork before New Employee Orientation (NEO)
Order Supplies
Attend any outreach events to market the Your Life Your Way Program
Attend all provider trainings
Participate in the on-call program
Create, implement, and train on Plan of Care for each client in the Your Life, Your Way Program. Plan of care will be created upon intake, annually and if the client has any changes occur that result in a care plan change
Complete all necessary documentation to include incident reports, quarterly and final surveys as well as other paperwork as necessary
Assist with trouble-shooting client problems and complaints via the phone, in client meetings and/or with case managers in order to de-escalate situations
Communicate routinely and consistently with all co-workers, supervisors, and external stakeholders, demonstrating a high level of customer service with all interactions
Maintain close contact with referral sources and other service providers
Assist with special projects, serve on committees as needed, attend all pertinent staffing and meetings as required and perform other duties as required
In addition, will take the lead role in providing support to direct reports with client problems or concerns
Responsible for providing direct supervision to client care providers
Coordinate and monitor direct reports in all areas of the operation to ensure all workers are utilizing best practice models and that program recipients are receiving quality services
The incumbent is responsible for working through all personnel issues for direct reports including performance evaluations and will complete interviewing, hiring, and terminating staff directly supervised
Responsible for monitoring completion of trainings
Qualification
Required
High school diploma or equivalent and one (1) year related experience and/or training; or equivalent combination of education and experience
The incumbent must be personable and professional while maintaining sound working relationships with many diverse customers, clients, employees, referral sources and other colleagues in a culturally respectful and appropriate manner
Must have the ability to work independently and cooperatively, and to exercise effective planning while working effectively with the pressure of deadlines
Maintain accurate records and demonstrate sound computer skills required
Must demonstrate initiative, self-motivation with demonstrated ability to stay focused and disciplined
The incumbent must also demonstrate effective written and oral communication skills and have the ability to meet reporting deadlines
Must have experience speaking effectively to various small groups in a presenting/informative role
This position requires sitting for extended periods and using a computer keyboard for a minimum of four (4) hours each day
The incumbent will be expected to maintain confidentiality regarding agency and client records and information
Overtime and/or weekend hours may be required when necessary as well as some travel to attend meetings and required training
For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least: 19 years of age (not engaged in passenger transportation), 25 – 70 years of age for all passenger transportation services, 21 years of age for CDL
Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation
Applicant/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition
Per State licensing requirements to operate a class b license in Colorado, the incumbent must be at least 19 years of age, have appropriate experience or training in the home care industry closely related personal care services
Preferred
Prior experience working in a home care industry, or scheduling patients is preferred, but not necessary
Benefits
Medical
Dental
Vision
Short Term Disability
Life/Accidental Death and Dismemberment
Flexible Spending Accounts
Long Term Disability
Paid time off in the form of vacation
Sick
Holiday
Floating holiday
Jury duty
Bereavement leave
Pre-tax or post-tax (Roth) contributions to our retirement plan
Public Service Loan Forgiveness Program (PSLF)
Company
Goodwill of Colorado
Goodwill of Colorado is a non-profit organization management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.05MKey Investors
Opportunity Now Colorado
2024-03-19Grant· $0.05M
Leadership Team
Karla Grazier
CEO and President
Tim Cooper
Chief Operating Officer
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