Redwood Software · 4 hours ago
People Operations Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expRedwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. The People Operations Lead is responsible for building and improving systems and processes that support the employee lifecycle while ensuring compliance and operational excellence.
Enterprise SoftwareSoftwareWeb Development
Responsibilities
Drive operational excellence by designing and implementing scalable, compliant global processes for core People Operations functions across the entire employee lifecycle, including onboarding, leaves of absence, offboarding, promotions, and internal transfers, with preference for automation wherever possible
Deep dive on existing processes and procedures to create best in class
Align with operational rhythm of the business
Partner with SMEs and own compliance, including all Employee Handbooks, to ensure all People practice are staying current on all relevant local labor laws in all operating regions (UK, US, NL, DE, CAN, etc)
Serve as the primary People Team POC for all annual audits and regular compliance reporting activities
Develop People Operations solutions by collecting and analyzing information, recommending courses of action
Provide direction and oversight of day-to-day work of junior People Operations Specialists
Act as the primary owner of HRIS data (e.g., Workday), ensuring data integrity and "single source of truth" reporting
Design and maintain people systems workflows that automate the employee experience, reduce manual errors, and deliver a seamless, high-quality employee UX across the lifecycle
Develop process and cadence for regular data audits
Identify opportunities to automate manual tasks to improve the "speed to service" for our employees
Act as the escalation point for complex employee queries regarding policy, benefits, and leaves of absence by managing the People Operations ticketing system and AI chatbot
Develop and execute strategy for maintaining internal and employee facing People Team resources that are easily accessible and can be referenced by AI tools
Collaborate with the Employee Experience Manager to participate in projects to further enhance and globalize our People Operations processes for a seamless employee experience
Qualification
Required
Bachelor's degree in Human Resources, Business, or related field
8+ years in HR/People Operations, ideally within a fast-paced global technology environment
Demonstrated experience designing and scaling HR systems, workflows, and automation to improve employee experience, data accuracy, and operational efficiency
Advanced proficiency in Workday is a must
Strong understanding of UK and/or Global employment regulations (GDPR, ACAS, etc.)
Highly organized with experience managing multiple projects; Proven ability to balance multiple competing priorities and deliverables while managing stakeholder expectations
Strong proficiency in Workday system configuration, security, reporting, and maintenance
Deep understanding of employee lifecycle workflows, and HR data architecture
Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences and business needs into technical requirements
Strong interpersonal and consulting skills, with the ability to effectively collaborate with all levels of the organization and external vendors
Experience in leading and managing highly visible projects
Ability to maintain a high degree of confidentiality, work independently, multi-task, and follow up on issues
Exceptional analytical and problem-solving skills with a meticulous attention to detail
Preferred
Experience with Lattice, or similar enterprise-grade HRIS, and experience with AI-powered HR tools is a major plus
Working knowledge of AI-enabled HR tools and automation platforms (e.g., AI features in HRIS, employee service tools, analytics platforms)
Ability to explain complex policy or benefit information in a way that feels supportive and clear, not bureaucratic
Company
Redwood Software
Redwood Software is an international company providing job scheduling, report distribution and SAP solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$382.54MKey Investors
Turn/River Capital
2024-09-10Private Equity
2024-09-10Acquired
2021-05-11Private Equity· $382.54M
Leadership Team
Shak Akhtar
SVP Finance Automation & Customer Experience Officer at Redwood Software
Lizzie McPhillips
Chief People Officer
Recent News
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