Animal Humane Society · 1 day ago
Shelter Client Services Representative
Golden Valley, Minnesota, United States
Full-time
Onsite
Entry, Mid Level
$18/hr - $18/hr
2+ years expAnimal Humane Society is one of the nation's leading animal welfare organizations, dedicated to transforming the way shelters care for animals. The Client Services Representative is responsible for coordinating and processing appointments for the shelter, ensuring a welcoming environment for clients and managing various administrative tasks.
Non ProfitPetVeterinary
Responsibilities
Greet clients and maintain a professional and welcoming environment
Process incoming animals according to AHS’s scheduling database
Provide customer counseling options, in partnership with Veterinarian Technicians, on results of the evaluation process, which could include providing additional re-homing resources or humane euthanasia for animals not viable for adoption
Prepare and ensure proper paperwork and consent forms are completed prior to services
Collect payment from clients
Schedule walk-in customers for stray animals or emergency appointments
Answer incoming phone calls and make outgoing calls to return voice messages
Escalate complex client questions and concerns as appropriate
Assist Vet Services with moving animals from incoming lobby to exam rooms
Communicate in a positive and professional manner with customers, other employees, and volunteers
Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all
Accurately monitor and update AHS’s animal appointment scheduling database
Accurately update animal records in PetPoint
Manage and view work schedule in Makeshift
Clock in and out of shifts using ADP
Monitor AHS email and other messaging software
Required to be on time to scheduled shifts during operational hours which may include evenings, weekends, and holidays
Attend and participate in regular team meetings and one-on-one meetings with direct leader
May be required to work at a different site based on department needs
May be required to attend occasional off-site meetings and events
Qualification
Required
2+ years of customer service experience required
Excellent customer service and communication skills
Strong administrative and process management skills
Strong multi-tasking and problem-solving skills
Proficient with computers, specifically a working knowledge of Microsoft products
Prolonged sitting at a desk
Must be able to lift and carry up to 50 lbs
Must be comfortable with the emotional aspect of work in the veterinary field, including the use of humane euthanasia
Reliable transportation required
Preferred
Experience scheduling appointments and/or serving at a reception desk
Benefits
Health, dental, vision insurance and more!
10+ days of paid time off for a full year
4 floating holidays (# of days is per year based on start date)
401K Retirement Plan + 4% company match
Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee paid supplemental life, accidental death & dismemberment and long term disability insurance.
Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability
Support for student loans: we are a Public Service Loan Forgiveness qualified employer
Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year
401k with 4% company match for part-time and full-time staff
Nine paid holidays for full-time staff
Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
Paid Time Off for part time and full time staff (amount is based on hours worked and FTE status)
Paid parent leave for full-time staff
Company
Animal Humane Society
Animal Humane Society is a nonprofit organization that provides animal welfare, adoption, and community support services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Janelle Dixon
President/CEO
Allison Norton
Executive Assistant To CEO
Recent News
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2026-01-09
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