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Genesis10 · 8 hours ago

ServiceNow Project Manager 26-01931

Charlotte, NC

Contract

Hybrid

Mid, Senior Level

Genesis10 is seeking a ServiceNow Project Manager to manage a large complexity program across multiple departments aligned to Core Technology Infrastructure. The role involves end-to-end management and delivery, leading project execution, and ensuring compliance with change management policies.

Information ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Fully accountable for engaging the appropriate partners across multiple LOB and Enterprise partner organizations to drive the work and to deliver against expected outcomes and timelines

Provide thought leadership, customer focus, and end-to-end business process knowledge to deliver transformative results

Interacting with all levels of the organization to support the development and delivery or the project/program

Facilitates review of current state analysis, connecting information to other projects/work streams

Translates scope and objectives into project requirement, project tactical and strategic objectives, and action plans

Responsible for the development of documentation, presentation materials, status updates, reporting on project/program accomplishments, escalations, and plans

Comfortable developing projects/programs from the ground up and proposing execution strategies

Responsible for monitoring routines & controls to gauge project/program health

Responsible for ensuring projects are executed in accordance with the Enterprise Change Management Policy and Standards

Responsible for finances and engaging external teams timely

Manage Program/Project Scope, Timeline and Budget/Expenses; Obtain and align resources to key program/project roles

Define and document program/project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders

Develop full-scale project plans and associated communication documents

Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion

Set and continually manage program/project expectations with team members and other stakeholders

Identify and manage program/project dependencies and critical path

Plan and schedule program/project timelines and milestones using appropriate tools

Develop and deliver progress reports, proposals, requirements documentation, and presentations

Problem Solving & Communications Skills, including significant experience facilitating communication among technologists, technology managers, and non-technology managers

Work with Product Manager and Product Owners in creation of INITIATIVE based Program/Project objective deliverables in JIRA

Own, assist and or work with Release train Engineer (RTE) and Scrum Masters to facilitate and run PI Planning sessions as well as the daily scrum sessions

Ensure that the Scrum cadences/ceremonies are met as needed to meet the project objectives

Work with Product Owners and Teams to track and understand status of Epics/Features and Stories to be able to roll up the status to Program / Project objective-based deliverables in JIRA

Understands the alignment and mapping of INITIATIVE deliverables to Value streams in a Portfolio

Provides a rollup view of INITIATIVE Program/Project/Risk SIAI, MRA, RIAI, Objective deliverable reports in the form of Power points, JIRA Dashboards, Portfolio Plans, JIRA Align, Agile View or any other format based on the pulse of the customer and their needs

Accountable for working and obtaining timely change evidence from Tech owners and other stakeholders to meet Enterprise Change standard compliance for all material and base initiative funded projects

Be well versed in Niche technologies (e.g., ServiceNow SPM)

Qualification

ServiceNowProject ManagementBanking Industry ExperienceAgile MethodologiesJIRACommunication SkillsProblem SolvingPresentation Skills

Required

Must have prior experience working in banking industry

Requires a broad technical background direct knowledge of ServiceNow