BURGEON IT SERVICES · 20 hours ago
Oracle Service Cloud Consultant (Fusion)_REMOTE@Contract and FULL Time
United States
Full-time, Contract
Remote
Senior Level
5+ years expBURGEON IT SERVICES is looking for an Oracle Service Cloud Consultant (Fusion) to support their clients. The role involves providing CRM leadership and consulting, managing projects in enterprise environments, and creating functional and technical documentation.
Information Technology
Hiring Manager
Laxmi Narayana (Raja) Arraganti
Responsibilities
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments
Qualification
Required
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments
Preferred
Oracle certifications (e.g., Oracle B2C Service Certified)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)
Company
BURGEON IT SERVICES
Burgeon is a Global Technology & Consulting company specialized in Application Development, Consulting Services & IT Staff Augmentation.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase