Intuit · 9 hours ago
Group Manager, Customer Success
San Diego, CA
Full-time
Onsite
Director/Executive
$169K/yr - $228K/yr
7+ years expIntuit is a company focused on delivering exceptional customer experiences and is seeking a Group Manager of Customer Success to lead their Expert Network. This role involves overseeing product support experiences, driving performance across partner teams, and fostering a culture of innovation to enhance customer satisfaction and revenue growth.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Champion a customer and Expert experience focused environment, drive the Expert Network delivery teams and work with internal and external partners to deliver experiences that resolve customers issues, drive loyalty, and enable revenue growth
Lead operational performance of our Expert Network teams, delivering on experience, operational expenditure and performance targets
Be a critical strategic thought partner in improving the product support experience and evolving the role of our product support experts who work to support our mid-market and accountant customers
Design solutions that drive customer growth and scale across our service offerings
Foster a culture of innovation through experimentation and partner with our Thrive continuous improvement and technology teams to remove friction and position our experts to deliver exceptional experiences
Driving end to end thinking with our sales, product and CS teams, advocating for our customers and experts and helping to deliver product and services experiences that exceed customer expectations
Partner with forecast, demand, and experience teams to determine and improve accuracy and precision in our forecast and operational performance
Work with Ops Strategy & Finance Partners to align on operational and financial plans and deliver to target
Provide thought leadership on the strategic direction and priorities of our CG Expert Services organization and create compelling expert talent strategies to exceed our Consumer Platform expectations
Establish and own a robust calibration and performance review process to ensure high caliber team performance
Excel in a dynamic growth environment where high velocity change is seen as an opportunity to grow
Partner with technology teams to bring the power of the platform to experts
Create and promote an “advocacy” culture and mind-set across the organization, which places emphasis on delighting customers in everything that we do
Lead and inspire a highly engaged workforce through frequent communication, goal setting, performance management and creating a positive environment of trust, transparency, and clear expectations
Qualification
Required
Proven track record of success and significant experience in a fast-paced organization, leading customer centric operations and teams
Customer Experience Advocate: 7+ years of leading customer experience, removing friction and delivering stellar human customer experiences
Premium Experience Delivery – experienced delivery leader for high value, complex customer groups
Team and Talent Builder: Has substantial leadership experience and a proven track record as a talent steward with proven history of hiring, managing and developing a high performing and engaged team. Experience leading large scale teams of over 200 a plus
Boundaryless Leader: Cross-functional leadership experience, partnering to influence different functions at all levels
Product and Business Acumen: Customer champion with a design mind-set and demonstrated strengths in improving or designing new customer and expert experiences. Has developed clear and compelling business cases that support prioritization of work and investments
Customer Success and Support Expert: Proven ability to lead and develop large scale customer success teams and foster a high performance culture in a virtual environment through internal and partner workforce. Experience delivering customer experiences for Consumer Platform customers a plus
Change Leader: Experience in a dynamic work environment, managing and executing complex system and organizational change initiatives
Communicator: You will be fluent in English and have excellent written and verbal communication skills including an ability to communicate complex issues simply. Proficient in MS Word, Excel, and PowerPoint
Bachelor's degree or equivalent practical experience, MBA or focus in Accounting/Finance/ Tax a plus
Minimum of 7 years of experience primarily in service delivery, customer success or account management in a people leadership role
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$14.32BKey Investors
JP Morgan ChaseKleiner Perkins,Sierra Ventures,Technology Venture Investors
2026-01-30Post Ipo Debt· $5.8B
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Marianna Tessel
Chief Technology Officer
Recent News
Benzinga.com
2026-02-04
2026-02-04
Company data provided by crunchbase