Cinch Home Services · 23 hours ago
Product Manager - Agent Experience
Boca Raton, FL
Full-time
Hybrid
Senior Level
5+ years expCinch Home Services, Inc. is seeking a Product Manager focused on Agent Experience. The role involves owning measurable outcomes for both agents and customers, defining success metrics, and collaborating with cross-functional teams to drive product strategy and ensure successful delivery.
ElectronicsHome ServicesInsurance
Responsibilities
Own measurable outcomes for the agent and customer experience by proactively identifying opportunities to move key business metrics across the end-to-end journey
Define success metrics and demonstrate strong data fluency, partnering on instrumentation, interpreting results, and translating insights into product decisions
Partner with engineering and design to deeply understand problems, explore solution options and innovation opportunities, and validate ideas through discovery before committing to delivery
Serve as the accountable Product Owner for an Agile team, ensuring backlog health, clear priorities, and that stories and acceptance criteria remain anchored to outcomes and measurable success
Apply strong value-versus-effort judgment to incoming requests and initiatives, making clear, data-informed prioritization, sequencing, and tradeoff recommendations
Develop a deep understanding of the CX and agent technology ecosystem to ensure that capabilities live in the right place to drive a seamless, efficient experience, avoiding point solutions
Drive product strategy, balancing near-term impact with long-term evolution and scale
Collaborate with vendors, including NICE and Salesforce partners, to evaluate capabilities, manage integrations, influence platform roadmaps where possible, and ensure we are maximizing value
Facilitate cross-functional feature discussions with engineering, operations, legal, finance, and compliance to ensure feasibility, alignment, and successful delivery
Contribute to annual and quarterly planning, ensuring planned work supports company objectives and operational goals
Qualification
Required
5+ years of experience in product management or a related field
Strong ability to independently deliver and make decisions with decreasing need for guidance
Proven experience in stakeholder management and cross-functional collaboration
Excellent communication and documentation skills (e.g., requirements documents, business cases)
Ability to balance customer needs, business priorities, and technical feasibility
Strong analytical mindset and ability to leverage business data in decision-making
Ability to work independently and as part of a team; participate in determining objectives of assignment; plan, schedule, and arrange activities to accomplish objectives
Proficient at preparing the following documents: Scope Documents, User Stories, Use Cases, Functional Specification, Process Flow Diagrams, Gap Analysis
Proven ability to collaborate with internal/external technical peers and business partners
Advanced proficiency in MS Office (Word, PowerPoint, Excel, Visio)
Bachelor's degree or equivalent experience
Preferred
Familiarity with Agile methodologies and experience as a Product Owner is a plus
Company
Cinch Home Services
Cinch Home Services offers home protection products and appliance repair services.
501-1000 employees
H1B Sponsorship
Cinch Home Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (1)
2022 (4)
2021 (5)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Sharena Ali
Chief Executive Officer
Chris Askew
Chief Operating Officer
Recent News
Company data provided by crunchbase