ICONMA · 21 hours ago
HR Representative (Shared Services)
Cleveland, OH
Full-time
Onsite
Entry Level
$21.15/hr - $23.12/hr
1+ years expICONMA is a Paint Manufacturing company seeking an HR Representative (Shared Services) for their Cleveland, OH location. The role involves managing HR Shared Services operations, providing support and guidance to employees and HR partners, ensuring compliance with relevant laws, and maintaining data integrity in HR systems.
Staffing & Recruiting
Responsibilities
Develop and maintain a comprehensive understanding of all HR Shared Services operations, processes, systems and applicable policies and laws that impact our internal and external customers
Plan and prioritize workload and use available resources to ensure agreed service levels are met
Troubleshoot, answer questions, provide guidance and assist employees, managers, HR Business Partners and CoE’s in areas such as Careers, performance appraisal and merit, Kronos, HR system administration, and company policies
Use effective and appropriate verbal and written communication skills with all levels of the organization to identify underlying issues and support any related requests
Utilize empathy, diplomacy, and tact to promote positive employee engagement
Ensure fairness, alignment and consistent practices of policies and procedures as well as adhere to all relevant laws in all situations handled
Seek out resolutions and operate with LEAN mindset, providing appropriate training support to HR Business Partners and CoE’s, when needed
Support the completion of HR Cases and other requests by maintaining data in the various HR systems (HR Cloud, Kronos, Careers, OnBase). Ensure data integrity and perform accurate and timely entry
Execute and analyze designated audit reports and collaborate with appropriate groups to ensure data integrity and consistency. Process any necessary corrections or updates in the HR Cloud, Careers and Guardian systems
Provide additional support to HR field, upon request
Answer phone calls, respond to emails and IM’s, create cases, and perform responsibilities within the established service level agreements for each duty assigned
Utilize HR case management system to document each request and to escalate work to appropriate teams. Leverage the case management self-service portal with HRBP’s, managers, and employees to assist with self-service
Review, triage and resolve assigned cases within designated Service Level Agreements
Leverage SharePoint, Kaleidoscope, and SharePoint to obtain information and coach HRBP’s, managers and employees on how to find and use these resources
Review every Form I-9 to ensure it is 100% accurate and submitted within the 3-day USCIS deadline. If not, work with HRBP/DC to have it corrected and/or submitted before the deadline and follow up using management escalation procedures as needed
Submit/confirm E-Verify is completed for every new hire within required timeframe. In cases of Tentative Non-Confirmation, take the appropriate action to bring the process to completion by working with the HRBP/DC to perform their steps of the process accurately and timely and follow up as needed
Apply discretion and confidentiality in supporting processes and scenarios with sensitive and confidential information
Retain and provide employee file data to Legal, Loss Prevention and Employee Relations to support investigations
Qualification
Required
Bachelor's Degree from an accredited institution is required
Bachelor's Degree in Human Resources or business-related field
Minimum 1 year human resources or customer service experience
Must be able to sit, stand, hear, and see on a constant basis
Must be able to walk, write, and type on a frequent basis
Must be able to communicate verbally and in writing
Employee must be able to operate a computer and communicate via telephone
Must have experience using Microsoft Office – Excel, Word, Power Point or Access
Exceptional attention to detail and accuracy
Excellent verbal and written communication skills
Ability to analyze situations and interpret facts to make decisions and resolve problems
Ability to manage multiple simultaneous tasks with minimal supervision
Demonstrated ability to work in a team
Adaptability to change
Ability to make improvements and to continuously improve processes and systems
Preferred
Bilingual Spanish speaking & writing strongly preferred
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase