Otterbein SeniorLife · 8 hours ago
Neighborhood Admissions Specialist
Springboro, Ohio
Full-time
Onsite
Mid, Senior LevelOtterbein is a non-profit health and human service organization focused on serving residents through various senior living options. The Central Intake Admissions Specialist is responsible for driving census by developing relationships with referral sources and assessing potential referrals for financial viability and clinical needs alignment.
Assisted LivingElder CareHealth CareHospitalNon ProfitNursing and Residential CareRehabilitationSocial Assistance
Responsibilities
Timely retrieval/response to information from referral platforms and sources
Enter all referrals into CRM in PCC : demographic and insurance information; attach referral packet from hospital
Evaluate each referral for Clinical and Financial Viability for admission based on Red/Green/Yellow light process and take appropriate action based on process parameters
Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
Effectively communicates each referral with the Heath Care Navigator
Complete or ensure completion of the Quick Patient Assessment for Yellow and Green Lights potential admissions
Collaborate with neighborhoods/Communities on determination of Yellow lights
Obtain prior authorization for Managed Care or confirm 3 day QHS for MCR
Ensure the Long term Care workflow is being followed
Obtain 7000 or complete PAS (Pre-Admission Screen)
Completes sex offender checks on all referrals
Waitlist Referral in CRM. Send Admission notification
Accountable to ensure discharge orders, and appropriate hospital documentation are uploaded into CRM
Accountable to response time for referrals; manage Red/Yellow/Green light responses from each location
Communicate with locations on capabilities, current considerations for admissions, etc
Ensure communications/notifications are sent to appropriate departments
Verify and update current demographic information
Generate Admissions Agreement prior to Admission, ensure completion (remote) within 72 hours / 3 business days of any new admission or re-admission
Complete necessary trackers / reports – PASRR, Admission Agreement, etc
Cross train/provide coverage as needed for various Regions within the organizations
Responsible for all duties outlined above for assigned locations
Select, train, develop and discipline the other Neighborhood Admissions Specialists
Implement schedules such that weekend coverage is continually provided
Qualification
Required
High School Diploma/GED required
Experience with Electronic Medical Records, Customer Relationship Management Software
Expertise in knowledge and understanding of long term care payers
Proficient with: Microsoft Office products
Skilled in collaborating with multiple internal and external customers to build and maintain strong relationships
Accurate data entry
Comfortable with using math skills to analyze data and make recommendations
Skilled in: Conflict Management, Critical Thinking and Customer Service
Ability to prioritize competing priorities
Flexible and adaptable to change
Above Average organization/planning and attention to detail
Proficient literacy, writing, documentations, communication, and interpersonal skills
Recognize and uphold the autonomy and dignity of all elders
Communicate a sense of caring, concern, respect and dignity for elders
Preferred
Bachelors or Associates Degree desired
Benefits
Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
Company
Otterbein SeniorLife
Otterbein SeniorLife offers a wide range of assisted living, rehabilitation, nursing care and home health care services.
Founded in 1912
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J. Chris Green
Treasurer and Chief Financial Officer
Lois Mills
Vice Presdent HR/Chief People Officer
Recent News
2025-04-26
Cincinnati Business Courier
2025-01-06
2024-11-19
Company data provided by crunchbase