High Country Search Group · 3 hours ago
VP of Operations Receivable Client Management
Denver, CO
Full-time
Onsite
Lead/Staff, Director/Executive
$160K/yr - $180K/yr
5+ years expHigh Country Search Group is looking for a VP of Operations Receivable Client Management to lead day-to-day operations and drive process innovation within the organization. The role involves establishing operational processes, collaborating cross-functionally, and ensuring client satisfaction while maintaining compliance and governance standards.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Nick Sadler
Responsibilities
Lead day-to-day operations across inventory, media, affidavits, reconciliations and account closures
Establish and monitor KPIs for operations, surfacing risks early and driving corrective action
Design and create operational processes as a configurable platform to meet client needs with consideration for the full lifecycle of data as it flows from clients through us to a network of third party suppliers and back to clients
Design and execute a scalable operating model that supports growth
Create operational resiliency by institutionalizing knowledge into systems
Build a culture of accountability, transparency, and continuous improvement across teams
Identify automation opportunities and system enhancements to reduce manual work and improve compliance
Translate operational needs into clear problem statements for technical teams to build and execute
Define and prioritize initiatives working with and project management, ensuring ROI and scalability
Lead process re-engineering efforts to streamline workflows and improve data quality
Lead the operational aspects of a system conversion
Collaborate on automation, workflow tools, and data integrity; ensure technology investments align with operational needs
Ensure client requirements are translated into workflows, reporting, and service delivery; drive client satisfaction and retention
Regularly “go to the work” (shadowing, process walkthroughs, workflow mapping) to understand how tasks are performed, where bottlenecks occur, and where quality risks exist
Facilitate cross-department projects, serving as the central coordinator and communicator to ensure alignment on goals, timelines, roles, and outcomes
Translate departmental needs into operational plans and system changes, balancing short-term fixes with long-term strategic improvements
Develop and maintain the long-term operational roadmap in partnership with other leaders, particularly around compliance, automation, and growth
Serve as a key operational contact for clients
Interpret client manuals and requirements, embedding them into our workflows and reporting standards, ensuring compliance across the organization
Partner with Implementation to ensure smooth onboarding and transition to steady-state operations
Attend client calls to handle operational issues
Report key operational metrics, project status, and risk/issues to leadership team on a regular cadence (e.g., monthly operations review)
Ensure controls, documentation, and reporting procedures meet company standards and client and regulatory requirements
Support audits and client reviews by maintaining clear, accurate, and up-to-date records of processes and performance
Qualification
Required
Senior operations leadership experience in a tech-enabled services, fintech, or data-driven environment within the Accounts Receivable Management (ARM) industry
Proven track record of scaling operations in a growing organization
Experience working cross-functionally with technology and data teams
Strong analytical mindset with comfort using data to drive decisions
Experience operating in regulated or compliance-heavy environments
5+ years of operations leadership experience, including responsibility for process design and crossfunctional collaboration
Strong communication skills, with the ability to translate between business, operations, and technical audiences
High integrity, credibility, and commitment to our mission and values
Comfortable working in a fast-moving, growth-stage environment; able to operate in ambiguity while driving toward clarity and solutions
Preferred
Bachelor's degree in Business, Operations Management, Information Systems, or related field preferred
10+ years of experience in debt collection and/or debt litigation preferred, with strong industry relationships and understanding of regulatory and client requirements
Experience implementing detailed client operational manuals and requirements documents
Company
High Country Search Group
High Country Search Group specializes in providing executive recruiting and temporary staffing services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Monte Merz
Managing Partner
Todd Heimbuck
Partner
Recent News
Denver Business Journal
2025-02-18
Business Journals
2022-05-04
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