Emory University · 2 days ago
Client Service Specialist II - Campus Services
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
5+ years expEmory University is a leading research university that fosters excellence and attracts world-class talent. Campus Services is seeking a Client Service Specialist II to serve as the primary point of contact for facilities related concerns and to collaborate with clients to resolve issues and ensure effective service delivery.
EducationE-LearningHealth Care
Responsibilities
As part of Campus Services, serves as the primary point of contact for facilities related concerns
Establishes reoccurring meetings with campus customers
Actively collaborates with clients to help resolve issues, questions or concerns that may arise
Responsible for performing regular building tours and inspections
Creates work orders for any deficiencies observed during inspections
Follows up with the respective FM team as needed to communicate customer concerns highlighted as well as to collaborate on desired outcomes and work results
Reviews calls created by the customer work orders
May gather information in order to initiate a service or provides a service to internal and/or external customers
Facilitates the completion of the work orders and to ensures that the CMMS system accurately reflects the status
Provides training to internal and external partners as necessary
Performs other related duties as required
Qualification
Required
Must be able to support any events that take place Evenings/Nights and Weekends as necessary
Serves as the primary point of contact for facilities related concerns
Establishes reoccurring meetings with campus customers
Actively collaborates with clients to help resolve issues, questions or concerns that may arise
Responsible for performing regular building tours and inspections
Creates work orders for any deficiencies observed during inspections
Follows up with the respective FM team as needed to communicate customer concerns highlighted as well as to collaborate on desired outcomes and work results
Reviews calls created by the customer work orders
May gather information in order to initiate a service or provides a service to internal and/or external customers
Facilitates the completion of the work orders and ensures that the CMMS system accurately reflects the status
Provides training to internal and external partners as necessary
Performs other related duties as required
Five or more years of customer service experience as in person customer meetings and walk-through will be required
Must be able to walk up and down stairs
Must be able to walk 2-3 miles a day
Excellent written and communication skills
Advanced data collection and interpretation skills
Efficient in process improvement
Extensive knowledge of the Microsoft Suite
A bachelor's degree or five years of experience in facilities or a related field, OR an equivalent combination of education, training, and experience
Preferred
Applicant with event management experience
Should be familiar with conflict resolution skills
Familiar with work order systems
Knowledge of budgeting and reconciliation financial processes
Facilities background preferred. Experience creating Standard Operating Procedures
Management experience is a plus
Company
Emory University
Emory University is an institute of higher learning and a private research university.
10001+ employees
H1B Sponsorship
Emory University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (417)
2024 (370)
2023 (308)
2022 (266)
2021 (164)
2020 (162)
Funding
Current Stage
Late StageTotal Funding
$719.87MKey Investors
GettyNational Institutes of HealthHyundai Hope On Wheels
2025-08-20Grant· $0.28M
2024-11-13Grant· $15M
2024-08-28Grant· $0.4M
Leadership Team
Claire E Sterk
President Emerita and Charles Howard Candler Professor of Public Health
Gregory Fenves
Chancellor
Recent News
2026-01-16
News-Medical.Net
2025-11-23
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