TEKsystems · 17 hours ago
NOC Technician I
Cary, NC
Contract
Hybrid
Entry Level
$19.45/hr - $19.45/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a NOC Technician I to assist the Network Operations team. The role involves monitoring and maintaining division assets, providing incident management support, and ensuring quick resolution of network issues for external customers.
Information Technology
Responsibilities
Open trouble tickets and perform initial triage provide break/fix action to resolve network issues
Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system
Respond to customer inquiries and problems
Respond to network activities including support of service level agreements
Perform duties in accordance with documented methods of procedures and technical job aides
Initiate communications between internal groups vendors customers and third-party carriers and partners
Provide feedback for the use of NOC management applications tools processes and procedures
Open Notice to Airmen tickets NOTAMS via the E-NOTAM websites for outages that impact lighted towers
Escalate outage events and/or impairments that are not resolved within prescribed timeframe
Qualification
Required
Associate technical degree or equivalent work experience required
Experience working in a centralized repair hub
Experience with troubleshooting network and systems such as connectivity problems, hardware/software malfunctions, or performance degradation
Experience in a testing environment such as simulating network conditions, running diagnostic scripts or validating patches
1-3 years customer service experience ideally working in a heavy call center environment and taking inbound calls at a fast pace
Preferred
Bachelors degree preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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