Shirley Ryan AbilityLab · 1 day ago
Technician, Audio Visual Support
Chicago, IL
Full-time
Onsite
Entry, Mid Level
2+ years expShirley Ryan AbilityLab is seeking a Technician for Audio Visual Support. The role involves operating and testing AV systems, performing maintenance, troubleshooting issues, and assisting with company meetings that require AV infrastructure.
Health CareHospitalNon ProfitRehabilitation
Responsibilities
Operates and tests daily functionality of all audio visual (AV) and integrated conference rooms
Performs routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers and LCD/Plasma Displays
Performs preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
Troubleshoots AV/V problems last minute as required as well as non-critical situations
Assists with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
Interacts with Help Desk ticketing system to respond to end user requests
Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design
Setups and breakdowns all onsite meetings
Tests systems to ensure equipment and room functionality
Escalates issues to the next level if unable resolve issues
Performs remote/onsite testing for offsite locations
Ensure all AVS spaces are presentable for use
Qualification
Required
2-5 Years of AV support experience in large organization, healthcare environment a plus
Ability to determine, evaluate, and diagnose advanced video related connection issues and performance problems
Demonstrated punctuality and time management skills to make time sensitive appointments and meet client deadlines
Ability to maintain a professional and positive attitude in a fast paced and high pressure environment
Strong verbal and written communication skills
Background in network and video protocols and codecs to include: TCP/IP, H.323, SIP, G.711, G.729 and Cisco videocode cs
Experience with WebEx, Cisco Meeting Place and Zoom and Microsoft Teams a must
Ability to adapt technologies to meet changing business processes, and environments
Knowledge of enterprise risk processes and best practices
Broad knowledge of AV infrastructure, with strong understanding of the relationship between audio, video, Telecommunications technology components and software including: MCU, TMS, Cisco codecs, Microphones, AV amplifiers, Scalars, Multiplexers, Splitters, cable standards and other Audio Visual technologies
Ability to train end users on basic functions of AV when required
Possesses and applies both specific, and broad knowledge of principles, practices and procedures in the field of specialization to the completion of assignments
Ability to work directly with vendors to manage support services and contract coordinaton
Proven ability to deliver excellent white-glove service to internal and external stakeholders
Strong ability to prioritize and manage AV support requests efficiently
Company
Shirley Ryan AbilityLab
Shirley Ryan AbilityLab provides physical medicine and rehabilitation for adults and children.
1001-5000 employees
H1B Sponsorship
Shirley Ryan AbilityLab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (15)
2023 (14)
2022 (12)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$8.7MKey Investors
Parkinson's FoundationNational Institutes of Health
2023-07-25Grant
2023-06-07Grant· $8.7M
Leadership Team
Pablo Celnik
Chief Executive Officer
Laura L. Ferrio
Sr. Vice President, Chief Operating Officer | President, Keystone Board
Recent News
2025-10-28
2025-09-17
2025-04-11
Company data provided by crunchbase