Tennessee Titans · 9 hours ago
Venue Service Standards Manager
Nashville, TN
Full-time
Onsite
Mid, Senior Level
4+ years expTennessee Titans is dedicated to a winning culture and making a meaningful impact in the community. The Venue Service Standards Manager will define and teach service standards across the venue, leading training for staff and vendor partners to ensure high-quality guest experiences, particularly during the transition to the New Nissan Stadium.
SportsSports Leagues and Teams
Responsibilities
Develop, deliver, and evolve venue-wide service standards training, including New Nissan Stadium training programs
Clearly define expected service behaviors and guest-facing standards across all roles and touchpoints
Train full-time staff, part-time staff, and vendor partners on service expectations, venue operations, and guest-first principles
Create and maintain training content and materials that reinforce consistent service delivery across the venue
Continuous review and improvement of training content
Provide real-time feedback on event days to reinforce service standards and elevate guest interactions
Partner with internal teams and vendor partners to ensure alignment with venue service standards
Support operational readiness through role-specific, event-specific, and venue-specific training initiatives
Represent the venue at job fairs and community outreach events to attract service-driven talent
Support the development of a hiring process and referral strategy focused on candidates who align with venue service expectations
Model venue service standards and reinforce expected behaviors through hands-on coaching and presence in the venue
Strengthen service consistency through development of an employee recognition program
Qualification
Required
Bachelor's degree required
4-6 years' experience in training, guest experience or similar field
Strong understanding of service behaviors, guest expectations, and hospitality best practices
Confident presenter and facilitator with the ability to engage diverse audiences
Experience supporting hiring or staffing initiatives is a plus
Familiarity with venue or large-scale event operations is a plus, but not required
This is an in person role located at the Nissan Stadium in Nashville, TN
Company
Tennessee Titans
Tennessee Titans is an American football team based in Nashville, Tennessee.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Burke Nihill
President and CEO
Shannon Myers, CPA
Senior Vice President, Chief Financial Officer
Recent News
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