CityVet · 21 hours ago
IT Sr. Support Specialist
Dallas, TX
Full-time
Onsite
Senior Level
7+ years expCityVet is a veterinary services company seeking a Senior IT Support Specialist. The role involves providing advanced technical support, leading troubleshooting efforts, and managing IT operations across multiple veterinary clinics.
Health CareMedicalPetVeterinary
Responsibilities
Provide high-level Tier 2–3 technical support for end users across Windows and macOS environments, networks, and IT systems
Serve as the primary escalation point for L2 / L3 issues, assuming ownership through resolution
Troubleshoot Microsoft products, Microsoft 365, Adobe applications, Zoom, and other business-critical software
Support and maintain end-user hardware, peripherals, printers, label printers and devices
Perform advanced diagnostics and coordinate vendor support engagement when required
Lead and mentor junior IT support staff; reinforce troubleshooting, escalation, and documentation standards
Participate in and lead IT projects including hardware refreshes, deployments, and process improvements
Manage IT asset inventory and lifecycle tracking; AssetTiger experience preferred
Maintain accurate ticketing, documentation, SLA response times and asset records
Partner with internal teams and vendors to support veterinary clinic operations and home office users
Qualification
Required
Advanced troubleshooting and problem-solving skills
Strong working knowledge of Microsoft, Windows, and Apple environments
Experience supporting Microsoft 365, Adobe, Zoom, and enterprise productivity tools
Strong leadership, organization, planning, and time-management skills
Ability to manage multiple escalations and priorities simultaneously
Excellent communication skills with both technical and non-technical stakeholders
High level of accountability and ownership mindset
Minimum 7 years of hands-on IT support experience
Experience operating in an L2 / L3 escalation role
In-office role based in Dallas, TX – onsite 5 days per week
Preferred
Experience supporting multi-location or healthcare/veterinary environments
AssetTiger experience preferred
Company
CityVet
CityVet offers complete pet care, veterinary services, food supplies as well as wellness and medical services to meet the needs of pets.
501-1000 employees
H1B Sponsorship
CityVet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Dennis Horter
Chief Operating Officer
B
Benjamin Haas
Regional Vice President of Clinical and Partner Success
Recent News
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