ServiceNow · 20 hours ago
Senior Network Operations Engineer - Federal - 3rd Shift (Nights)
Santa Clara, CA
Full-time
Onsite
Mid, Senior Level
$128K/yr - $217K/yr
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology, aiming to improve the way organizations work. The Senior Network Operations Engineer will provide 24x7 support for the Government Cloud infrastructure, ensuring network design, deployment, and troubleshooting to maintain operational efficiency.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
No H1B
U.S. Citizen Only
Responsibilities
Design and deploy networks based on business and technical requirements
Partner with project and program managers to meet overall timelines and resolution of issues
Operate and troubleshoot networks to identify and resolve issues quickly
Take a lead role in the engagement and mitigation of outage causing events or issues
Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system
Perform non-critical investigations into functionality that is not working as desired
Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage
Review, consult and prepare for planned change introduction to production environment
Partner with teams to plan and execute software code upgrades and device maintenance
Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements
Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives
Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures
Deploy capacity into a datacenter based on demand
Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages
Take ownership of a minimum of two datacenters perform all sustainment engineering functions
Partner with the SRE team to identify and solve one network process issue
Qualification
Required
5+ years of network engineering experience with a Bachelor's degree; or 3+ years of network engineering experience with a Master's degree; or a PhD without experience; or equivalent work experience
The candidate should have a solid foundation in networking, including routing, switching, security and load balancing
2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
Azure Core Platform: Compute, Storage, Networking
Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux
Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub
Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP
Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools
Familiarity with Cisco IOS and JunOS operating systems required
Ability to partner with peers who are globally distributed is a key part of this role
Passion for customer experiences and focus on delivering high quality support
Strong communication skills and empathy for customers
Ability to learn new technology in a fast-paced environment
Ability to deal with ambiguity
Preferred
Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) is desired
F5 and Cisco ASA knowledge and experience strongly desired
Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
San Gabriel Valley Tribune
2026-02-04
2026-02-04
2026-02-04
Company data provided by crunchbase