Parts Town · 18 hours ago
Customer Experience Project Manager
Plattsburgh, New York
Full-time
Hybrid
Mid Level
$94K/yr - $127K/yrParts Town is the fastest-growing distributor of restaurant equipment and parts, seeking a Customer Experience Project Manager to lead strategic projects that enhance the customer journey and operational efficiency. This role requires strong collaboration skills and expertise in core systems like SAP and Salesforce to drive impactful customer-focused initiatives.
CookingFood ProcessingLogisticsRestaurantsSupply Chain Management
Responsibilities
Partner with the Continuous Improvement Director to analyze customer data and feedback, identifying trends, pain points, and opportunities that enhance overall quality
Lead and manage customer experience projects from concept to completion, ensuring alignment with business goals and timelines
Coordinate with the CX Team, CX Unlimited Impact SME, and business stakeholders to gather requirement documents and data to support approved initiatives
Develop Customer Experience Roadmap, consisting of project plans, timelines and budgets (when applicable) and monitor progress to ensure successful delivery
Champion customer-centric thinking across the town by promoting best practices and innovative ideas
Collaborate and communicate effectively with cross-functional teams—including Training, Finance, Sales, Operations, IT, and senior leadership—to ensure alignment and successful execution of approved initiatives
Manage EDI requests and coordinate prioritization efforts in partnership with the VP of Customer Experience
Qualification
Required
Strong expertise in core systems, SAP and Salesforce
Deep understanding of Parts Town processes
Strong analytical and problem-solving skills
Ability to translate insights into action
Clear communication skills
Ability to manage stakeholders with confidence and professionalism
Ability to work cross-functionally and build strong partnerships across teams
Strategic thinking and ability to navigate complexity
Ability to develop solutions that drive business impact
Skilled at influencing without authority
Ability to drive alignment among diverse teams and priorities
Ownership and organizational skills
Ability to manage multiple concurrent projects with urgency and attention to detail
Benefits
Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
Health insurance
401k/401k match
Employee assistance programs
Time away
Paid time off
Paid sick time off
Paid holidays
Paid parental leave
Professional development opportunities
Company
Parts Town
Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Leonard Green & PartnersBerkshire Partners
2021-11-03Private Equity
2016-07-01Private Equity
2016-06-30Acquired
Leadership Team
Steve Snower
Chief Executive Officer
B
Bill Reedy
Founder
Recent News
2025-08-13
Company data provided by crunchbase