RSG - Resource Systems Group, Inc. · 1 day ago
Survey Operations Specialist
United States
Full-time
Onsite
New Grad, Entry Level
$18.27/hr - $25.48/hrRSG - Resource Systems Group, Inc. is seeking a Survey Operations Specialist to support large transportation market research projects. The role involves coordinating surveys, enhancing response rates, and collaborating with various teams to ensure smooth operations and data privacy compliance.
ConsultingLogisticsSoftwareTransportation
No H1B
Responsibilities
Supports research projects (e.g., address-based surveys, focus groups, intercept surveys) across North America
Supports development of participant research materials (e.g., emails)
Provides end user support to participants in coordination with call center staff to ensure survey completion (e.g., ZenDesk, phone, email)
Manages email campaigns across all active studies using MailChimp, including incorporating translated email text
Processes incentive rewards for research participants using incentive vendor platforms
Coordinates between RSG and subconsultants and vendors on project tasks (e.g. call centers, incentive providers)
Supports analysts with survey data and record cleaning tasks
Conduct software testing with support from the technology team and analysts
Follows internal guidelines for data privacy and responsible use of AI
Contributes to a positive, collaborative work culture
Qualification
Required
High school diploma with experience working in fast-paced professional environments
Extremely organized, detail-oriented, resourceful, and flexible
Demonstrated ability to deliver work on a timeline
Demonstrated ability to work both independently and on a team
Basic proficiency with MS Office tools (e.g., Outlook, Word, Excel, PowerPoint)
Strong aptitude for using technology in work processes
Strong written and verbal communication skills
An ability to interact with the public
High attention to detail and a good sense of quality control
High degree of personal accountability to ensure timely, systematic, and consistent performance of tasks
Ability to follow directions, standards, and guidelines
Ability to perform field-based data collection activities
Effective interpersonal skills
Preferred
Previous experience with data collection or other aspects of scientific studies is desirable, but not necessary
Benefits
100% employee-owned company with employee stock ownership plan (ESOP)
Award-winning culture and workplace flexibility
Competitive 401(k) with matching, medical with HSA, dental, vision, disability, and other insurance coverage
Professional Development opportunities
Company
RSG - Resource Systems Group, Inc.
RSG is a management consulting company that offers transportation planning, market strategy, and custom software development services.
Founded in 1986
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Lawe
Principal
Company data provided by crunchbase