Infios · 8 hours ago
Customer Success Manager NA WMS
United States
Full-time
Remote
Mid Level
$105K/yr - $105K/yr
4+ years expInfios is a leader in supply chain software solutions, dedicated to improving operational efficiency for organizations. The Customer Success Manager will leverage communication and organizational skills to build long-term relationships with customers, ensuring their needs are met and risks are managed effectively.
AppsInformation TechnologySoftwareWarehouse Automation
Responsibilities
Engagement with identified customers, to understand their challenges and opportunities
Build trust and subject matter expertise throughout the Customer’s journey
Establish and maintain relationships throughout the broader Infios organization. A need to understand where to go, and when, for various customer challenges
Track Key Performance Indicators to understand and adapt strategies to ensure Customer satisfaction and escalation deferral
Be the primary point of contact for the customer leadership, including for escalations to ensure their concerns are addressed quickly and efficiently, without needing the customer to directly engage other areas of Infios
Provide support for Infios Executives in internal and external engagements
Engage with and understand the role of partners in the delivery of Infios services
Provide remote and on-site presentations in support of executives and Customers on all engagement levels
Ensure proactive approaches, including environmental with scalability, to deflect business-impacting support issues
Partner with Product Development and Engineering, Operations, Sales, Customer Support and Product Management to identify, address, and mitigate production risks
Formalize Success Plans across each key customer
Availability for escalation assistance for the 24/7 coverage team as part of on-call rotation
Ensure key talking points for the team and the broader organization are defined and consistent across the organization and customer base
Qualification
Required
BS/BA in a technical or business-related area
4+ years in a customer-facing role, such as support, implementation, consulting or account management
Experience with enterprise-level SaaS solutions
Experience with risk identification and resolution
Strong customer service, analytical and communication skills
Ability to respond to ambiguous situations and/or processes to deliver an excellent customer experience
Proven ability to multi-task and thrive in a dynamic, fast-paced, high-growth environment
Ability to promote partnerships across internal and external stakeholders
Able to coordinate cross-functional teams to resolve complex issues within a designated time frame including pressure situations with a service down situation
Independent and collaborative team member across multiple organizations in Infios
Strong leadership skills
Fluency in English
Ability to travel 25%
Preferred
Strong knowledge of SaaS environments for supply chain software
High-level knowledge of cloud infrastructure and services
Supply Chain and Distribution Industry knowledge and experience
ServiceNow, Moogsoft, Datadog, LogicMonitor experience
Benefits
Additional bonus commensurate to the level of the role in the organization.
Company
Infios
Infios provides enterprise software for app orchestration, data integration, and AI-assisted workflow automation.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Mexico Business
2025-12-17
2025-12-12
2025-11-13
Company data provided by crunchbase