Chase · 21 hours ago
Application Support - Technology Support III
880 Powder Mill Rd, Wilmington, DE, 19803, US
Full-time
Onsite
Mid Level
3+ years expJPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Technology Support III team member, you will ensure the operational stability and performance of production application flows while troubleshooting and resolving service interruptions to enhance user experience.
BankingFinancial Services
Responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Qualification
Required
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrates hands-on expertise supporting complex systems on both Linux and Windows platforms, in on-premises and public cloud environments
Proven ability to collaborate effectively across technical and business teams, driving root cause identification, solution delivery, and clear communication
Experience with observability and monitoring tools such as Grafana, Dynatrace, and Splunk
Strong commitment to automation, with a focus on reducing manual toil, streamlining processes, and enhancing operational efficiency
Preferred
Proficiency in at least one programming or scripting language (Python) and SQL
Experience with relational databases (e.g., SQL Server, Oracle)
Working knowledge of public cloud (AWS) and on-premises cloud platforms (GKP-GAIA)
Familiarity with incident management tools and workflows (e.g., ServiceNow)
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial Sector Technology
2026-02-05
2026-02-05
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