ASSYST · 1 day ago
Product Support Analyst
United States
Contract
Remote
Senior Level, Lead/Staff
8+ years expASSYST, Inc. is seeking a skilled Product Support Analyst to support their client in Austin, TX. This role focuses on providing expert-level support for education data systems, specifically the Texas Student Data System (TSDS), and serves as a key liaison between customers, vendors, and internal teams.
Big DataEnterprise Resource Planning (ERP)
Responsibilities
Provide advanced product and data support for the Texas Student Data System (TSDS) at the LEA and/or vendor level
Serve as a primary point of contact for customer inquiries, issues, and escalations, ensuring timely and accurate resolution
Collaborate closely with cross-functional teams including product, engineering, data, and program stakeholders to analyze issues and implement solutions
Analyze, validate, and troubleshoot TSDS data collections to ensure accuracy, compliance, and completeness
Create, maintain, and review detailed documentation related to product issues, workflows, and resolutions with a high level of accuracy and attention to detail
Communicate complex technical or data-related concepts clearly to both technical and non-technical audiences
Train and mentor team members on system functionality, data processes, and support best practices
Assist in continuous improvement efforts by identifying trends, recurring issues, and opportunities to enhance product support and customer experience
Qualification
Required
8+ years of experience working with the Texas Student Data System (TSDS), including LEA- and/or vendor-level data collections
8+ years of customer service experience, demonstrating strong interpersonal and problem-solving skills
8+ years of experience collaborating with cross-functional teams in a professional or technical environment
8+ years of demonstrated excellence in written and verbal communication, including the ability to convey complex information clearly
8+ years of experience requiring a high level of accuracy and attention to detail, particularly in documentation and data-related tasks
8+ years of experience training and supporting other team members, including knowledge transfer and process guidance
Preferred
Experience documenting software defects, enhancements, release notes, and technical or user guides
Proven technical writing experience, producing clear, concise, and well-structured documentation for diverse audiences
Familiarity with issue tracking, documentation, and collaboration tools commonly used in product support environments
Company
ASSYST
ASSYST is a global CMMI level 3 information technology solutions provider.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shyama Mandal
Chief Executive Officer
Recent News
2025-07-16
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